Ratings based on 450 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
First time staying at Mauna Kea, and I loved it!
- beautiful building & room design and furnishings
- the beach is wonderful. sandy entry, protected cove, great for distance swimming
- friendly and helpful staff
by A verified traveler
Posted 13 Nov 2024
The resort was not full because of the construction. It will be beautiful when completed. We enjoyed the ability to get a chair at the beach and pool. The construction didn’t bother us. We enjoyed our stay there very much.
Comment from Hotel Management
15 Nov 2024 by Director of Public Relations and Marketing , Hotel Management
Aloha Michael, We are happy that, in spite of our ongoing remodel, your time with us was overall pleasant. We work hard to keep inconveniences to a minimum, and we appreciate your valuable feedback. Mahalo for being our guest at Mauna Kea Beach Hotel, Autograph Collection and for the five-star rating. We are very excited about the outcome of our remodel and invite you to return to see the final results.Mahalo,Diana SuDirector of Public Relations and Marketing
by A verified traveler
Posted 29 Oct 2024
We loved atating here for our first vacation to Hawaii! Staffbwas fantastic. Food was fabtastic! Will be coming here again!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Director of Public Relations and Marketing , Hotel Management
Aloha Megan, Mahalo for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Mahalo,Diana SuDirector of Public Relations and Marketing
by A verified traveler
Posted 19 Oct 2024
Amazing stay at the Mauna Kea as always, the entire staff was kind and helpful and provided everything needed for a fantastic vacation. Small service details like two luggage holders, ample towels, water bottles, morning coffee stations etc. made us feel at home. The beach crew was exceptional, Victor went above and beyond to help us get started with the SUPs and enjoy all the beach amenities. The beach equipment being free now is a huge plus for us, it really made it carefree to enjoy whatever activities we wanted, whenever we felt like it. We knew about the construction in advance and it didn't affect our stay too much. Yes the un-renovated room was showing its age but still clean and comfortable. Food was ok but the menus need updating with more fresh/healthy and grab/go options like the Westin. All in all the Mauna Kea remains our favorite hotel on our favorite beach in Hawaii and we can't wait to return!
Comment from Hotel Management
20 Oct 2024 by Director of Public Relations and Marketing , Hotel Management
Aloha Jason, We are so grateful for your kind words and for claiming us as your favorite hotel in Hawaii. We are happy that, in spite of our ongoing remodel, your visit was pleasant and that you enjoyed our beach amenities. We are delighted to read that our staff was attentive to your needs and made you feel at home and your response will be shared and celebrated with our entire crew as we continue making sure every guest experience at our property is exceptional. We have also taken note of your additional comments regarding our menu offerings and will certainly share them with the relevant team. It is always a pleasure to read from our loyal guests and to know we are continually meeting expectations. Mahalo for choosing Mauna Kea Beach Hotel, Autograph Collection for your vacation, and we look forward to welcoming you again the next time you are in our area.Mahalo,Diana SuDirector of Public Relations and Marketing
by A verified traveler
Posted 15 Oct 2024
Impeccable experience
Truly top notch
by A verified traveler
Posted 29 Aug 2024
Probably the best beach on the big island and perfect relaxing oasis for big island excursions. This resort when fully operational is probably the epitome of discrete luxury with an eco sensibility. Manta was delicious. The staff were kind and went above and beyond to meet guest demands. The Manta moonlight excursion was magical. Sad that the pool was closed but as an ocean oriented family with a beautiful bay at our doorstep we didn't miss it. Banana bread is exceptional.
Comment from Hotel Management
30 Aug 2024 by Director of Public Relations and Marketing , Hotel Management
Aloha Rebecca, It is wonderful to hear how much you enjoyed your stay at Mauna Kea Beach Hotel, Autograph Collection. We're particularly pleased that you enjoyed our oceanfront location, excellent hospitality, and dining at our in-house restaurant and bar. However, we regret your disappointment with our pool being closed due to our ongoing remodel. We are delighted that your overall experience was positive, and we appreciate your feedback. We would love for you to experience our updated look hope we have the chance to welcome you back in the near future.Mahalo,Diana SuDirector of Public Relations and Marketing
by A verified traveler
Posted 19 Aug 2024
Incredibly gorgeous! They are going through a large scale renovation effort so some areas are blocked off. But it is still a stunning property—outstanding views, amenities, hospitality. Would highly recommend!
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Director of Public Relations and Marketing , Hotel Management
Aloha Erwin, Mahalo for choosing Mauna Kea Beach Hotel, Autograph Collection. We were pleased that we exceeded your expectations during your visit to our city. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Mahalo,Diana SuDirector of Public Relations and Marketing
by A verified traveler
Posted 7 Aug 2024 on CheapTickets
