Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Great place if you don't spend a fortune eating there a lot. We went to every restaurant on site. The room service breakfasts were amazing, but the rest of the meals were just good. Negatives about the place are that it seemed like every other day in the North Tower (facing the golf course) it is loud starting at 6am with apparently excessive mowing. There was also a worker spraying what was apparently weed killer all around the central green space and kids were looking for lizards in the bushes while he was doing it in the middle of the day! Parents were shooing the kids away from it. If they addressed those concerns we would happily spend another vacation there.
Comment from Hotel Management
2 Dec 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for sharing your feedback about your recent stay. We’re delighted to hear you enjoyed the room service breakfasts and found the property to be a great place for a getaway. We sincerely apologize for the disruptions caused by the mowing noise near the North Tower. While the golf course maintenance is managed separately, we understand how early morning activity can impact your relaxation, and we will share your feedback with their team to explore ways to minimize the disturbance. Regarding your observation about the landscaping, we appreciate your vigilance and concern for safety. We will follow up with our groundskeeping team to ensure that proper precautions are taken, especially when children are nearby. Your comments are invaluable as we strive to improve. We hope to have the pleasure of welcoming you back for an even better vacation in the future. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 30 Nov 2024
Great place to stay on a gorgeous stretch of beach. Spacious rooms, welcoming staff and a lovely pool.
Comment from Hotel Management
1 Dec 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for your wonderful review! We’re so happy to hear you enjoyed our gorgeous beach, spacious rooms, and welcoming staff. It’s also great to know you had a relaxing time by the pool. We truly appreciate your kind words and hope to welcome you back for another memorable stay in the future! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 30 Nov 2024
Good property, but super expensive dining options. Breakfast is super expensive especially for vegetarian folks with limited options.
Comment from Hotel Management
1 Dec 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for sharing your feedback. We’re glad to hear you enjoyed our property, but we’re sorry to learn that the dining options, especially breakfast for vegetarians, didn’t meet your expectations. Your comments are valuable, and we’ll share them with our culinary team as we continue to explore ways to enhance our offerings and provide more variety for all dietary preferences. We appreciate your input and hope to welcome you back in the future for a more satisfying dining experience. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler from Glendale
Posted 28 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for your 5-star review! We truly appreciate you taking the time! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for your 5-star review! We truly appreciate you taking the time! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for the 5-star review! We truly appreciate you taking the time! With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for sharing your feedback. We appreciate your insights and are always striving to improve. We hope to have the opportunity to exceed your expectations on your next visit. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 23 Nov 2024
This property is excellent by any measure. The lobby and surrounding patio is gorgeous; especially at night with the torches lit.
There was a guitarist each night with drink/food service.
Pool area is beautiful; plenty of chairs for all guests which is unusual. Drink/food service was always available. The entire grounds is well manicured. The lagoon is very pretty and loaded with fish.
Many places to sit of an evening with several fire places on the grounds and near the beach. Really a lovely setting.
Only downside was the price of food which did borderline a little silly.
Breakfast, although very good food quality and presentation, price was $50 per person. Drinks are $14 and above.
Dinner was very good, again very high priced. We noted many persons were going to the nearby grocery store up the road to stock up. Very nice food choices at store but keep in mind there is no microwave in the rooms.
Rooms were perfect.
Comment from Hotel Management
25 Nov 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for sharing your detailed review of your recent stay with us! We’re delighted to hear you enjoyed so many aspects of the property, from the torch-lit evenings with live guitar music to the beautiful pool, manicured grounds, and tranquil lagoon. It’s wonderful to know you found the setting to be a lovely escape and appreciated the thought we’ve put into creating inviting spaces for relaxation. We’re also glad you enjoyed the quality and presentation of the food, as well as the comfort of your room. We understand that dining prices can feel high, and we appreciate your feedback. It helps us evaluate how we can continue to provide exceptional value to our guests while maintaining the high standards we’re known for. We hope to have the pleasure of welcoming you back to paradise in the future for another memorable stay. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Thank you for your review! We appreciate your feedback and hope to welcome you back for an even more memorable experience in the future. With warm aloha, Barbie Nakamura Director of Quality
by A verified traveler
Posted 21 Nov 2024
Incredible stay, luxurious from even the first walk into the lobby with a stunning view.
Also really enjoyed the drinking water stations
Comment from Hotel Management
22 Nov 2024 by Barbie Nakamura- Director of Quality, Hotel Management
Mahalo for your wonderful review! We’re thrilled to hear that your stay was incredible and that the luxurious ambiance, starting with the stunning lobby views, made a lasting impression. It’s great to know you appreciated the convenience of our drinking water stations—we love providing thoughtful touches to enhance our guests’ experience. We look forward to welcoming you back for another memorable stay! With warm aloha, Barbie Nakamura Director of Quality
