Ratings based on 13 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
One night stay en route to islands
Posted 24 Sep 2018 on HotelsStayed in hotel after arriving too late to travel onwards to the islands. Check in was fine, but room itself was in a poor condition, with facilities very run down. The sheets and towels were dirty. Breakfast was delivered to our room in the morning, which was a nice touch, but unfortunately was not particularly appetising.
We were interested in seeing whether there was somewhere in the area where we could get a drink, but were told that nowhere would be open (it was only ~8pm, so found this strange). We were given a lift to the jetty in the morning at well over expected cost for trip.
Wifi is only available in lobby
by A verified traveler
Poor Facility
Posted 23 Jul 2018Less 5 people were overnight at the hotel. Does not have good facility and entertainment. No swimming pool, no lift, poor site view etc
Comment from Hotel Management
28 Aug 2018 by mnmp, Hotel Management
we are sorry about the poor facilities.. we still in process upgrading all facilities including swimming pool. thank you for choosing our MNM Primula Hotel.
Recommended
for Everyoneby A verified traveler
Clean and Tidy
Posted 1 May 2018The environment is great. Quite and peace. Lot of restaurants nearby provide local and western food.
Comment from Hotel Management
1 May 2018 by mnmp, Hotel Management
Thanks for staying with us. We appreciate your feedback. W e are so glad to have you here sir
by A verified traveler from Kuala Lumpur, Malaysia
Hotel from Hell
Posted 18 Apr 2018
Pros: Nothing
Cons: Need a serious renovation and maintenance
Worst Hotel I've ever stayed.
The toilet is extremely dirty and smells.
The shower has no water pressure at all. You can't shower at all.
Everything in the room is run down and the bed comfort is terrible.
I wouldn't stay in this hotel for free!
Comment from Hotel Management
26 Apr 2018 by MNM PRIMULA, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Recommended
for Everyoneby A verified traveler from Singapore
One of the better hotels near Kuala Besut Jetty
Posted 28 Mar 2018Staff were friendly and helpful. Near the beach. One of the better hotel to stay near Kuala Besut before going to Perhentian Island the next day.
Comment from Hotel Management
13 Apr 2018 by mnmp, Hotel Management
Thanks for staying with us. We appreciate your feedback!
Recommended
for Everyoneby A verified traveler from KL
Just nice
Posted 20 Mar 2018
Pros: The room is clean and hotel staff is friendly
Cons: I do hope, it will upgrade it facilities to accommodate people who are looking for staycation
Location: Near the beach
You get what you pay. Dont expect you will have a classy hotel with first class facilities. It good hotel for rest before you continue your journey.
Comment from Hotel Management
21 Mar 2018 by MNM PRIMULA, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by JODY MARTIN
Considerate staff; some are money hungry
Posted 7 Sep 2017 on HotelsThis was our first stop of our honeymoon and the room was decorated appropriately for the occasion which we really appreciated!!!! Staff was warm and welcoming however on the last day, it turned a bit sour. One of the employees took us to a a little shop to exchange money. As it was very hot that day, we asked if he would like something to drink. He wanted a Coke and then asked us to buy him credit for his phone which we did. However, when he dropped us off at the jetty to go to Perhentian Islands, after paying for the ride (which was more than a regular taxi), he requested a tip!! I am not against the idea of tipping however after buying him a bottle of Coke and credit for his phone, he had the audacity to ask for more! Overall, a good to place to stay at before going to Perhentian Island.
Comment from Hotel Management
10 Sep 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
OK but don't expect much
Posted 22 Aug 2017 on Hotels1) Rooms were spacious but property location is a bit isolated.
2) The signage to the hotel is not lighted at night and can easily miss it.
3) Breakfast is delivered to the room so if you're not a morning person, let the front desk know ahead of time.
4) Also for housekeeping to refresh room, keys need to be left at front desk if you head out.
5) There's no pool at this hotel but purpose was to head to the islands so no issues.
6) 5 minutes drive to the jetty to Perhentian Island.
7) Staff were extremely polite and helpful.
Don't expect 5 star facilities or service from this property but overall it's OK and I'd rather stay here than a motel above a shoplot any day.
Comment from Hotel Management
10 Sep 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Clean room.
Posted 30 Jun 2017 on HotelsNoisy surroundings at night. Limited choice of food for breakfast. Otherwise .. room was comfy.
by A verified traveler
Keselesaan tempat penginapan
Posted 22 Aug 2018 on HotelsAmat memuaskan cuma saya tidak dapat duduk lebih lama ini kerana saya check in 1130 mlm dan keluar 0800 pagi. Bagi saya sangat memuaskan dn selesa utk saya yg datang dari jauh.
Comment from Hotel Management
28 Aug 2018 by mnmp, Hotel Management
Terima kasih memilih MNM Primula Hotel sebagai salah satu tempat penginapan Tuan, pihak kami memohon maaf jika ada yang terkurang. Terima kasih :-)
