Ratings based on 10 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Hotel was not anywhere near the location your map showed and thus did not serve our needs at all. In fact it was in Ghana although it was supposed to be in Munyonyo. Management knew about this misleading marketing and just laughed at us and did not agree to help us at all. Awful
by A verified traveler
Posted 14 Feb 2024
Kindness
by A verified traveler
Posted 16 May 2022 on Hotels
Comment from Hotel Management
18 May 2022 by Jamil, Hotel Management
Dear Theodosia,
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.
by A verified traveler
Posted 20 Aug 2021
Excellent facility. Rooms very affordable. Clean. Staff nice. Flexible. Food is delicious. Highly recommend.
Comment from Hotel Management
21 Aug 2021 by Jamil, Hotel Management
Dear Sonya,
We're thrilled your time with us was so amazing!
We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience!
Have a beautiful day!
by A verified traveler
Posted 23 Sep 2018 on Hotels
The hotel was generally ok for the price. However, they listed that they have wifi. Wifi was horrible. Not working in the rooms. So, if you want the use of wifi, I will not recommend this hotel.
Also, I booked this hotel online and paid in full a month before. Upon checking in, I was asked for payment. When I told them that I have paid online, they seemed to have no idea what that means. I had to call hotels.com to explain. After a couple of phone calls, I was told that it is ok. When the time of checking out came, I was leaving the hotel at 4am so that I can catch my flight at 6am. The front desk girl told me that their records show that I have not paid. They refused me to leave because a message was not communicated to them that this booking was paid online. I sat there while waiting while she made phone calls to managers to confirm payments. Almost 45 minutes later, was when someone was able to pick up the call and clear me to go. I almost missed my flight just because of their lack of accountancy. The hotel does not seem to have a computer at the front desk which is odd as it accepts online booking. I could not use my computer to do my work for lack of wifi and to be asked over and over again that I have not paid was kind of boring and just not a good way of doing business.
by A verified traveler
Posted 9 Jul 2018 on Hotels
Comment from Hotel Management
25 Aug 2021 by Jamil, Hotel Management
Dear Deborah,
Thanks for staying with us. We appreciate your feedback and we are looking forward to hosting you again!
by A verified traveler from NPR, FL
3-weeks of comfort
Posted 5 Feb 2018
Pros: The people, as always, make the stay. I cannot speak highly enough of them.
Location: The Crafts Market in Kampala, and the Source of the Nile in Jinja were worthwhile.
I spent 3-weeks here. The staff were friendly, accommodating and helpful at all times. The rooms are not the Taj-Mahal, but nor should such be expected at this price-point. For the price, the beds were good, the bathrooms/rooms were kept clean, and the water was hot.
Breakfast is on time each morning, and is a solid continental as promised. The restaurant has a good variety of foods, and prepares each to any taste request. Try the liver - OMG it is done in a delicious sauce!
Comment from Hotel Management
6 Feb 2018 by Jamil, Hotel Management
Dear Carina, Thanks for staying with us. We appreciate your feedback and we are looking forward to hosting you again!
Recommended
for Everyoneby A verified traveler from Oakland, CA
Clean & cost effective
Posted 6 Sep 2017This hotel is close to everything if you're staying in the city. It can get pretty noisy but I adjusted. The food is edible & service is good. The beds aren't that comfortable but clean.
Recommended
for Business Travelersby A verified traveler
Not bad for the price
Posted 1 Apr 2017 on OrbitzInitial problem with reservation (they didn't acknowledge receiving message from Orbitz). Put me up in a nearby small hotel for first night. Hot water in tub (only hot water); cold water in sink. Simple but adequate breakfast. Not always easy to get a taxi. I'd rate it 2 stars. But for the price, it's a good choice.
by A verified traveler
Kort betyg
Posted 23 Oct 2023 on HotelsHelt ok, prisvärt, bra frukost
Comment from Hotel Management
1 Nov 2023 by Jamil, Hotel Management
Dear Per, Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.
