Ratings based on 68 Verified Reviews

4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 24 Mar 2020
It has a very good ambiance. The rooms are very well done and clean
5 out of 5
by A verified traveler

Posted 9 Jan 2020 on Hotels
Comment from Hotel Management
13 Feb 2020 by Gloria, Hotel Management
Dear Joseph, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to hosting you again in the future! Yours in Hospitality, Gloria
4 out of 5
by A verified traveler

Posted 23 Nov 2019 on Hotels
Comment from Hotel Management
25 Nov 2019 by Gloria, Hotel Management
Dear Daniel, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. We look forward to hosting you again in the future! Yours in Hospitality, Gloria
5 out of 5
by A verified traveler

Large, clean rooms

Posted 22 Nov 2019 on Hotels
Nice, clean, large rooms with big bathrooms. Never saw anyone in the pool! But a great place to relax and eat. Wifi was good. Only problem was the loud music from the poolside area at night until 10pm so if you need to sleep before then and are sensitive to noise, perhaps avoid this hotel
Comment from Hotel Management
25 Nov 2019 by Gloria, Hotel Management
Dear Suzanne, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. Your feedback is appreciated and it is our promise that we will look into the issue of the loud music by the pool. We hope that you will give us a second chance to experience the CityBlue standard. We really look forward to hosting you again in the future! Yours in Hospitality, Gloria
5 out of 5
by A verified traveler

Posted 22 Nov 2019
Comment from Hotel Management
25 Nov 2019 by Gloria, Hotel Management
Dear Valued Partner, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. We really look forward to hosting you again in the future! Yours in Hospitality, Gloria
3 out of 5
by A verified traveler from Montreal

Posted 4 Nov 2019
Staff was very good. Internet acceptable. There is NO gym at the hotel despite what is advertised online. Pool is tiny. Location ok but no easy access to shopping, restaurants by foot.
Comment from Hotel Management
25 Nov 2019 by Gloria, Hotel Management
Dear Margot, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We are currently working on setting up a well equipped gym that will be up and running by your next stay. Your feedback is appreciated and we really look forward to hosting you again in the future! Yours in Hospitality, Gloria
5 out of 5
by A verified traveler

Surpricingly cosy hitten gem

Posted 13 Oct 2019 on Hotels
Great room, Great food and service. Unfortunately my stay was shadowed by the fact that I lost my phone in the restaurant and nobody could find it.
Comment from Hotel Management
22 Oct 2019 by Gloria, Hotel Management
Dear Valued Customer, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to working with you again in the future! We are truly sorry to read that you lost your phone during your stay with us. Yours in Hospitality, Gloria
4 out of 5
by A verified traveler

Nice location, good stay

Posted 27 Aug 2019 on Hotels
We had a good two nights at Urban in Kampala. The location was on a quiet street, which was very nice compared to other neighborhoods in the city. The hotel staff replied quickly to emails and arranged a driver to pick us up at the airport. He was more expensive than some other drivers who were recommended to us but the ease of the hotel booking for us was worth it. The restaurant at the hotel was fine for a late dinner and breakfast each day was a nice buffet with eggs cooked to order. The rooms were fine - a little water damage in the bathroom above the shower, but otherwise clean. Appreciated the 4 bottles of water daily.
Comment from Hotel Management
16 Sep 2019 by G, Hotel Management
Dear Lynn, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. Your feedback is appreciated and we really look forward to hosting you again in the future! Yours in Hospitality, Gloria
5 out of 5
by A verified traveler

Posted 30 Jun 2019
cozy and comfortable Hotel with nice garden and pool view. the breakfast meals could be improved abit with more local dishes
Comment from Hotel Management
8 Jul 2019 by Gloria, Hotel Management
Dear Valued Partner, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. Your feedback about our breakfast is highly appreciated and it is our promise that we look into the matter. We look forward to working with you again in the future! Yours in Hospitality, Gloria
5 out of 5
by A verified traveler

A great mid-market hotel

Posted 29 Jun 2019 on Hotels
A great place to stay. Not much from the outside but rooms surround a lovely internal courtyard. Rooms simple, comfortable and clean. Service always prompt and friendly. Food not at all bad.
Comment from Hotel Management
8 Jul 2019 by Gloria, Hotel Management
Dear Paul, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Yours in Hospitality, Gloria
Back to Hotel Details Showing Reviews 1 - 10 of 68 Next