Ratings based on 47 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
This hotel is in a safe neighborhood, quiet yet centrally located. Great staff team. They also have an in-house 24 taxi service, staffed with professional corteous drivers.
Outdoors dinning area has a very relaxed atmosphere.
Comment from Hotel Management
21 Dec 2024 by Derick, Hotel Management
Hello Debora. Thank you for taking the time to share your wonderful review of our hotel. We're thrilled to hear that you enjoyed our safe and central location, as well as the exceptional service from our staff. We're also glad you appreciated our convenient 24-hour taxi service and relaxed outdoor dining area.We look forward to welcoming you back in the future.
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Nice and clean
Comment from Hotel Management
15 Oct 2024 by Derick, Hotel Management
"WOW! 5/5 stars! Thank you Abdul for your perfect score! We're honored to have guests like you who appreciate our hospitality. #5StarReview #HotelExcellence #GuestLove"
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Derick, Hotel Management
Hello Sharon. Wow! 10/10 is the ultimate compliment! Our team is delighted to hear that our services and amenities exceeded your expectations.We're honored to have guests like you and can't wait to serve you again.
by A verified traveler
Posted 24 Aug 2024
Clean and nice
Comment from Hotel Management
25 Sep 2024 by Derick, Hotel Management
Hello James. Thank you for your flawless review! We're glad you enjoyed our clean and comfortable environment.We look forward to hosting you.
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Derick, Hotel Management
Hello Blessings. Thank you for taking the time to share your rating! We're sorry to hear that we didn't quite meet your expectations. Can you tell us more about your stay and what we could have done to make it a 10 out of 10? Your feedback is invaluable in helping us improve for future guests. Looking to hosting you again.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Derick, Hotel Management
Hello Alison. "Sorry to hear that your stay with us was not up to your expectations. Can you please provide more feedback on what specifically went wrong during your stay? We're here to listen and improve, and your input is valuable to us. We'd like to know what we could have done differently to make your stay more enjoyable. Thank you for your feedback."
by A verified traveler
Good hotel with a crucial flaw.
Posted 28 Jun 2024 on HotelsThis hotel was nice . Sadly , I never had hot water had cold showers for all 6 days that I stayed there. Except for this it had a good restaurant and great service from the staff . I won’t stay there again as it is not a cheap hotel and hot showers should be taken as mandatory.
Comment from Hotel Management
19 Jul 2024 by Derick, Hotel Management
Hello Kevin. "Thank you for sharing your feedback about your stay with us. We apologize for the inconvenience you experienced with the hot water and understand how frustrating it must have been to have cold showers during your entire stay. We appreciate your kind words about our restaurant and staff service, but we clearly fell short of your expectations in terms of a fundamental aspect of your stay. We will investigate and address the issue to ensure it doesn't happen again in the future. We regret to hear that you won't be staying with us again, but we hope you will give us another chance to show you the level of service and amenities you deserve."
by A verified traveler
Shady dealings
Posted 2 Jun 2024 on HotelsWhile my stay was good, the hotel charged me costs of a previous guest and because i didnt check the receipt at check out i only realised this when i was submitting my expenses to my company. Despite writing to the hotel to ask them to send me the correct receipts, they have been non responsive. This keaves such a bad taste in the mouth and although i liked the location, iam not going back there. I have also notified the group that booked the meeting there and they equally were not successful in getting me the correct receipts. Never going back there
Comment from Hotel Management
24 Jun 2024 by Derick, Hotel Management
Hello Anne. Thank you for taking the time to share your concerns about your recent stay at our hotel. We apologize for the billing error and the frustration it caused. We understand that this incident has led you to question our business practices, and we want to assure you that we take these allegations seriously.We have investigated the matter and are taking steps to rectify the issue and prevent such errors in the future. We value transparency and integrity in our business dealings and regret any perception of 'shady dealings.'We would like to make things right and request the opportunity to discuss this further with you. Please contact us directly so we can provide a detailed explanation and a gesture of goodwill.Thank you for your feedback, and we hope to have the chance to restore your trust in our hotel.
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Derick, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are grand that you enjoyed your stay with us. We hope to welcome you back to our hotel very soon!
