Ratings based on 79 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Kampala Business Trip
Posted 21 Aug 2024 on HotelsGreat hotel for a business trip.
Great food!
Great service !!
Great people !!!
Comment from Hotel Management
21 Aug 2024 by Jackson F.O, Hotel Management
Dear MirzaThank you so much for your 10-star Review It warms our hearts to read such a glowing review we strive to provide the best hospitality and were glad it reflected in your stay. We hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 11 Aug 2024
It is good
Comment from Hotel Management
21 Aug 2024 by Jackson F.O, Hotel Management
Dear GenetThank you for taking the time to share your experience with us Were overjoyed to hear that you had a fantastic stay. Your kind words motivate us to keep up the good work
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 17 May 2024
The staff were great and very helpful . The room was ok however only one lift was working during our stay there so it was very inconveniencing especially for people on the upper floors .
Comment from Hotel Management
26 May 2024 by Jackson F.O, Hotel Management
Dear Duncan Thank you for taking the time to share your feedback about your recent stay at our hotel,We are pleased that you enjoyed your stay with us.We take all Guest feedback seriously and we will be addressing the issues you have raised with Management to ensure that we can improve our services and facilities.Your insights are invaluable to us as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit
by A verified traveler
Posted 15 May 2024
One of the elevators was out and so the entire hotel was trying to use one. Also, the air conditioning doesn’t get as cold as other properties. It’s a nice place, but it’s about average for what you would expect
Comment from Hotel Management
26 May 2024 by Jackson F.O, Hotel Management
Dear GentryThank you for sharing your feedback about your recent stay with us.We are disappointed to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconvenience or dissatisfaction you may have encountered during your time with us.We take all guest feedback seriously and will be addressing the issues you have raised with Management to ensure that we can improve our services and facility.We value your feedback and would appreciate the opportunity to regain your trust.We hope to have the chance to welcome you back in the future for a much improved stay with us
by A verified traveler
Posted 10 May 2024
It was a wonderful experience.
Comment from Hotel Management
26 May 2024 by Jackson F.O, Hotel Management
Dear Peter Thank you so much for taking the time to share your positive experience.we are thrilled to hear that you enjoyed your stay we look forward to welcoming you back again soon
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Jackson F.O, Hotel Management
Dear ElizabethThank You for taking some time to leave us a rating, At Golden Tulip we aim at providing a seamless service to ensure that all our guests get value for their money. As well as having a memorable experience. We apologies that the team fell short of providing you a memorable experience as expressed in the rating
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Jackson F.O, Hotel Management
Dear AymenYour review is highly appreciated. we look forward to hosting you again.
by A verified traveler from Jeddah
Posted 20 Nov 2023
The property is clean and well managed. Breakfast is also delicious. There are two aspects that could benefit from improvement: firstly, the receptionists could benefit from training to enhance their customer service and friendliness; and secondly, similar to other services, the gym hours could be extended until 11 pm.
Comment from Hotel Management
21 Nov 2023 by Jackson F.O, Hotel Management
Dear Hassan, Thank you for taking the time to review us and for your feedback! Your feedback is well received and shared with the relevant parties. At Golden Tulip we aim at providing a seamless service to ensure that all our guests get value for their money. As well as having a memorable experience. We apologies that the team fell short of providing you a memorable experience. We are working to rectify all issues mentioned in your feedback.
by A verified traveler
Posted 31 Oct 2023
Comment from Hotel Management
5 Nov 2023 by Jackson, Hotel Management
Dear Tshitenge,Thank you for your great 5-star review!We are glad you had a great experience and look forward to hosting you soon.
