Ratings based on 991 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Great place to stay for one or two nights when travelling through Kamloops. Convenient, clean, and inexpensive. It’s also handy that they provide a decent breakfast.
Comment from Hotel Management
20 Jan 2025 by Narender Gurram General Manager, Hotel Management
Dear Catherine,Thank you for your kind review! We're thrilled to hear that our location, cleanliness, and value met your expectations. It's also great to know you enjoyed the breakfast! We look forward to welcoming you back the next time you're passing through Kamloops.
by A verified traveler from Kamloops
Posted 7 Jan 2025
Great location!
Comment from Hotel Management
9 Jan 2025 by Narender Gurram General Manager, Hotel Management
Dear James,Thank you so much for the wonderful 5-star review! We're thrilled to hear that you had a great experience with us at the Holiday Inn Express Kamloops. We're proud of our prime location, and it's fantastic to know that it contributed to making your stay even better. We look forward to welcoming you back again soon!
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Narender Gurram General Manager, Hotel Management
Dear Mark,Thank you so much for the perfect rating! We’re thrilled to know that you had a great experience with us. We truly appreciate your feedback, and we look forward to welcoming you back on your next visit. If there’s anything more we can do to make your stay even better, please don’t hesitate to let us know!
by A verified traveler
Posted 28 Dec 2024
Check in was quick and friendly. I was greeted with a cheery, Hi Rosemarie. We've been expecting you." Made me feel good.
Comment from Hotel Management
6 Jan 2025 by Narender Gurram General Manager, Hotel Management
Dear Rosemarie,Thank you for sharing your wonderful feedback! We're so happy to hear that your check-in experience was quick, friendly, and welcoming. Our team loves to make guests feel at home, and it’s great to know that our greeting made you feel special. We truly appreciate your kind words and look forward to welcoming you back soon.
by A verified traveler
Posted 27 Dec 2024
Our room had a bad odour, we were charged almost $100 extra in fees and breakfast was very limited and not very tasty. Staff were friendly enough but not super attentive.
Comment from Hotel Management
6 Jan 2025 by Narender Gurram General Manager, Hotel Management
Dear Angie,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We are concerned to hear about the odor in your room and the extra fees, as that is certainly not the experience we aim to provide. We will look into both of these matters to ensure they are addressed.We also regret that the breakfast did not meet your expectations. We strive to offer a variety of tasty and satisfying options, and we will take your comments into account as we work to improve.Although we’re glad you found our staff friendly, we do apologize for any lapses in attentiveness, and we will work with our team to ensure all of our guests receive the level of service they deserve.We truly appreciate your feedback and hope you will consider giving us another chance to provide a better experience.
by A verified traveler
Posted 23 Dec 2024
Easy check in experience. Great access for the dog with a nice little dog park close by
Comment from Hotel Management
6 Jan 2025 by Narender Gurram General Manager, Hotel Management
Dear Courtenay,Thank you for your wonderful feedback! We’re so glad to hear that you had a smooth check-in experience and enjoyed the convenience of our nearby dog park. We love being able to accommodate both our guests and furry guests, and it’s great to know that your dog had a comfortable stay as well. We hope to welcome you both back soon!
by A verified traveler
Posted 21 Dec 2024
Loved the grab and go containers for breakfast on the run! Great location… our hotel was on its own, as opposed to many of the other hotels occupying the same block/street. I liked not being in such a busy street/parking lot.
Comment from Hotel Management
6 Jan 2025 by Narender Gurram General Manager, Hotel Management
Dear Jennifer,Thank you for your fantastic review! We’re so glad you enjoyed the grab-and-go breakfast option, and we’re happy to hear our location worked well for you. It’s great to know you appreciated the quieter, more peaceful setting away from the busier streets. We strive to offer convenience and comfort for all our guests, and your feedback makes us proud to know we succeeded in doing so during your stay.We hope to welcome you back soon for another relaxing experience!
by A verified traveler
Posted 14 Dec 2024
Service was great snd people very friendly
Comment from Hotel Management
20 Dec 2024 by Narender Gurram General Manager, Hotel Management
Dear Dennis,Thank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear that you received great service and found staff friendly.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.
by A verified traveler
Posted 14 Dec 2024
We had a great stay, the free breakfast was delicious. We will definitely be back.
Comment from Hotel Management
20 Dec 2024 by Narender Gurram General Manager, Hotel Management
Dear Kim,Thank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to hear that you had a great stay, enjoyed our Express Start Breakfast.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Narender Gurram General Manager, Hotel Management
Dear Reid,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your rating is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.
