Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great front desk staff!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Guest Service Agent, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We take all guest concerns seriously, and we'd love to know more about what specifically impacted your experience so we can make improvements. Please feel free to reach out to us directly with any details you’d like to share. We truly value your input and hope we’ll have the chance to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 2 Nov 2024
Was unable to control the heat in our room, so it was very chilly for the whole stay.
Comment from Hotel Management
7 Nov 2024 by Guest Service Agent, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that you had trouble with the temperature in your room. Our team works hard to ensure all guests have a comfortable stay, and we’ll certainly look into the heating issue to make sure it’s addressed. If you encounter any issues like this in the future, please don’t hesitate to reach out to our front desk so we can assist right away. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.
by A verified traveler
Posted 24 Oct 2024
Good
Comment from Hotel Management
24 Oct 2024 by Guest Service Agent, Hotel Management
Hello Olusola,Thank you so much for your 5-star review! We're thrilled to hear you had a good stay. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear more. We hope to welcome you back soon!Kindest regards,Guest Service Agent
by A verified traveler
Posted 12 Oct 2024
I did not like the unknown policy of having to give notice if a guest decides to shorten their stay (in my case, although I told the hotel well before the check out time that I was leaving I had to pay for an additional night that I would not be in the hotel because apparently there is a requirement for prior notice.
Comment from Hotel Management
23 Oct 2024 by Guest Service Agent, Hotel Management
Dear Roger,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced regarding our policy on early departures.We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Our early departure policy is in place to help manage room availability and ensure all guests receive the best service. However, we recognize the importance of clear communication, and we will review how this information is presented to ensure it is more transparent moving forward.Please feel free to reach out directly if you have any further questions or concerns. We value your feedback and hope to have the opportunity to welcome you back in the future under more favorable circumstances.Warm regards,Doubletree by Hiton Kamloops
by A verified traveler
Posted 8 Oct 2024
Okay property, reception staff were great but restaurant staff not so good.
Comment from Hotel Management
8 Oct 2024 by Guest Service Agent, Hotel Management
Hello Nathan,Thank you so much for your feedback! We’re glad to hear that our reception staff made a positive impression. However, we’re sorry to learn that your experience with the restaurant staff didn’t meet expectations. Your comments are valuable, and we’ll address this with our hotel team to ensure improvements. We appreciate your insights and hope to provide you with a better experience on your next visit!Kind RegardsGuest Service Agent
by A verified traveler
Posted 1 Oct 2024
I enjoyed my stay at this property. The room was very spacious and cozy. Staff was great. I will definitely be staying again.
Comment from Hotel Management
1 Oct 2024 by Guest Service Agent, Hotel Management
Hello Erin,'Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and found the room spacious and cozy. Our team works hard to provide great service, and it's fantastic to know you felt that during your visit. We can’t wait to welcome you back!Safe travels!Guest Service Agent
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Guest Service Agent, Hotel Management
Hello Daniel,Thank you for your feedback! We’re glad you had a good experience with us. If there’s anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back!Kindest regards,Guest Service Agent
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Guest Service Agent, Hotel Management
Dear Johnathan,Thank you for taking the time to leave us a review and for rating us 4 out of 5! We’re glad to hear that you had a positive experience with us. If there’s anything specific you think we could improve, we’d love to hear your thoughts. We’re always striving to make each guest’s stay even better.We hope to welcome you back for an even more enjoyable stay in the future!Best regards,Double Tree by Hilton in Kamloops
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Guest Service Agent, Hotel Management
Hello Meghan,Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic stay and that everything met your expectations. Our team works hard to provide exceptional service and create memorable experiences for our guests, so it's incredibly rewarding to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back soon!Warmest Regards,Guest Service Agent
