Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great experience
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Team Delta , Hotel Management
Thank you for taking the time to share your experience at Delta Kamloops. We take pride in knowing our customers are happy with their hotel experience. On behalf of all of us at Delta Kamloops, we would like to thank you for sharing this great review about our hotel. We can’t wait to have you back at Delta Kamloops.
by A verified traveler
Posted 12 Nov 2024
Staff very helpful.
Comment from Hotel Management
20 Nov 2024 by Team Delta, Hotel Management
Thank you so much for awarding Delta by Marriott Kamloops with a perfect 5/5 rating! We are absolutely thrilled that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We look forward to welcoming you back for another exceptional stay soon!
by A verified traveler
Posted 11 Nov 2024
The room next to ours was noisy and the hotel would not do any for us because we had booked through expedia
Comment from Hotel Management
12 Nov 2024 by Team Delta, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience was less than ideal. We understand how important a quiet environment is for a relaxing stay, and we're sorry for the noise disturbance you encountered. Regarding your booking, we do strive to assist all guests, regardless of how they book, but certain restrictions come with third-party reservations like those through Expedia, which can limit our ability to make immediate changes. We were able to adjust the parking charge at checkout as a goodwill gesture. We hope this didn’t detract from your stay, and we appreciate your understanding. If you plan to visit again, please don't hesitate to reach out directly, and we’ll do our best to ensure a smoother and more comfortable experience.Safe travels, and thank you again for your comments.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Team Delta, Hotel Management
Wow! Thank you so much for your stellar 10/10 review of Delta by Marriott Kamloops! Your kind words mean the world to us.We're thrilled that you had such a fantastic experience with us. Its guests like you who inspire us to strive for excellence every day. We can't wait to welcome you back for another outstanding stay! We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
by A verified traveler
Posted 19 Oct 2024
Confirmed multiple times on the phone that the hotel had received everything needed for us to have a credit card on file. When showing up I was told that there was no credit card on file 15 minutes after I had checked in with no problems and already had my room key. I then had to deal with an employee that was pretty hard to work with for hours before resolving the issue . Other than that every employee was great, also that restaurant and bar has good drinks and food.
Comment from Hotel Management
20 Oct 2024 by The Delta Hotel Kamloops Team, Hotel Management
Dear Shawn,We are truly sorry to hear about the inconvenience you experienced during your recent stay at the Delta Hotel Kamloops. We sincerely apologize for the miscommunication regarding your credit card on file and the subsequent challenges you faced upon arrival. This is not reflective of the high standards of service we strive to provide.We appreciate your kind words about our restaurant and bar, and we are delighted to hear that you enjoyed the drinks and food during your visit.Your feedback is invaluable to us, and we will be looking into the issues you raised to ensure that such situations do not recur in the future. We are grateful for your patience and understanding throughout this process.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that truly reflects the quality of service we aim to deliver.Warm regards,
by A verified traveler from Abbotsford
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by The Delta Hotel Kamloops Team, Hotel Management
Dear Lori,Thank you for taking the time to share your experience of your recent stay with us! We are delighted to hear about your wonderful experience at the Delta Hotels by Marriott Kamloops. Please reach out to us personally, if there is anything, in particular, you are looking for in your next stay with us. We would appreciate the opportunity to welcome you back to another wonderful experience.Once again, thank you for your feedback and the wonderful 5/5 review.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
20 Oct 2024 by The Delta Hotel Kamloops Team, Hotel Management
Dear Edward,Thank you for taking the time to share your experience of your recent stay with us! We are delighted to hear about your wonderful experience at the Delta Hotels by Marriott Kamloops. Please reach out to us personally, if there is anything, in particular, you are looking for in your next stay with us. We would appreciate the opportunity to welcome you back to another wonderful experience.Once again, thank you for your feedback and the wonderful 5/5 review.
by A verified traveler
Posted 14 Oct 2024
It was unfortunate to have limited access in and out of the property due to road construction
Comment from Hotel Management
20 Oct 2024 by The Delta Hotel Kamloops Team, Hotel Management
Dear Michelle,Thank you for sharing your feedback following your recent stay at the Delta Hotel Kamloops. We regret any inconvenience caused by the road construction that affected access to our property during your visit.Please accept our sincere apologies for the inconvenience this may have caused. We understand the importance of easy accessibility for our guests and we regret that the road construction impacted your experience with us.As we continually strive to enhance our guests' experience, we will work closely with local authorities to address any road construction concerns that may affect access to our property in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the near future.Warm regards,
by A verified traveler
Posted 4 Oct 2024
Nice hotel that is very central. Room okay. Nice pool and spa area but didn't have time to use it unfortunately. I did feel the that it wasn't very welcoming however. The lady on reception was quite short and didn't really give us much information about the hotel. We then ended up walking around a little lost to see what was what and where things were. No information in the room either. Just could have been a little more welcoming. The chap that checked us out was really nice however.
Comment from Hotel Management
5 Oct 2024 by Sasha, Hotel Management
Dear Heather,Thank you for taking the time to share your feedback about your recent stay with us at Delta Hotels by Marriott. We’re glad to hear you enjoyed our central location and appreciated the pool and spa area, even if you didn't have the chance to use it.We sincerely apologize for the less-than-welcoming experience you encountered at check-in. Our team strives to provide exceptional service, and we regret that we fell short during your arrival. Your comments regarding the lack of information provided in your room and at reception have been noted, and we will work to improve in these areas.We’re pleased to hear that your checkout experience was more positive, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future, so we can provide the warm and inviting experience you deserve.Thank you again for your valuable feedback.
