Ratings based on 321 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The room is spacious. However, the staff is not so helpful. We requested them to make a reservation at a restaurant serving crabs and they said it's fully booked. But when we went there to ask, there were tables available. Also when we arrived, we were asked to park at a carpark 2 blocks from the hotel. We noted there was a carpark right at the hotel building. We tried asking the reception if we could park our car at hotel and she said there is height restriction. However, I don't think my car was over the limit.
by A verified traveler
Posted 17 Oct 2024
Huge hotel with many tour groups - but staff organize the meals very orderly
by A verified traveler
Posted 27 Jun 2024
Upon arrival we felt like we had arrived at the Shining hotel just as described in an earlier review, but at 3pm its lights on and showtime! Buses and cars arrive and the reception desk comes to life! After a botched car rental ( thanks Expedia : ( - we took the bus from Kamikawa which was easy and cheap. The hotel onsen was great, we went five times over our two days! Breakfast and Dinner buffet were included - the egg omelet was my fave breakfast item. Loads of food choices. We walked to the Ryusei waterfalls and took the ropeway and chairlift and then hiked to the top of Kurodake. The town itself was quiet - June 26, almost deserted - but a stunning place to hike and onsen. Took the bus back to Kamikawa with ease. It’s an older crowd at the hotel, regimented meal times, but a really enjoyable experience.
by A verified traveler
Posted 26 Jun 2024
Good variety of dishes in the restaurants. Good private onsen facilities.
by A verified traveler
Posted 19 Jun 2024 on Hotels
by A verified traveler
Posted 19 Nov 2023
Great!
by A verified traveler
Stay in Sounkyo
Posted 30 Oct 2023 on HotelsSounkyo is good for onsen as water quality is good however this hotel is a big run down and front desk service not very friendly .
by A verified traveler
Posted 20 Oct 2023
Nice Onsen hotel. The rooms condition is a bit old but in general, the location on the creek and the experience of spa in the nature is great. Staff are nice and kind.
by A verified traveler
Posted 17 Oct 2023
A major renovation is overdue. Everything needs to be replaced except for the helpful front desk staff.
The food is of dismal quality though they seem to churn them out in quantity.
The onsen has very slippery floors, more so than other hotels’ onsens. Not a hotel I would recommend to anyone .
by A verified traveler
Posted 14 Oct 2023 on Hotels
