Ratings based on 292 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 7 Jun 2024
The room was very dirty We booked for 2 nights and we stayed a night the bathroom is NASTY the bedsheets weren’t clean at all we felt that the room hasn’t been cleaned since the last check in
Comment from Hotel Management
7 Jun 2024 by Björn, Hotel Management
Dear Altaf, We sincerely apologize for the inconvenience you experienced during your stay. Cleanliness is of utmost importance to us, and we will address this with our housekeeping team. We appreciate your feedback to help us improve. with regards, Björn Kannengießer Front Office Supervisor
4 out of 5
by A verified traveler

Posted 24 Apr 2024
No food available when we arrived tired and hungry. No room service. We had to go back out at 10.40pm looking for a restaurant nearby that was still open or else eat fast food. This is not the standard we expect from Mercure.
Comment from Hotel Management
25 Apr 2024 by Björn, Hotel Management
Dear Mrs. Flanagan,we are sorry that you arrived this late.Our restaurant is open everyday from 6:00 pm till 9:30pmbut you can also get some food arround the hotel if you're arriving later.with regardsBjörn KannengießerFront Office Supervisor
2 out of 5
by A verified traveler

Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by Björn, Hotel Management
Sehr geehrter Simon,vielen Dank für die ehrliche Bewertung.Es tut uns leid das Ihnen der Aufenthalt nicht so gefallen hat.Gerne würden wir es bei Ihrem nächsten Aufenthalt besser machen.Mit freundlichen GrüßenBjörn KannengießerFront Office Supervisor
5 out of 5
by A verified traveler

Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
22 Sep 2023 by Björn, Hotel Management
Dear Mrs. Barbara Niklas,thank you for the great review and rating of the Mercure Kamen Unna.We are happy that you enjoyed your stay here.We hope to see you soon again.With regardsBjörn KannengießerFront Office Supervisor
5 out of 5
by A verified traveler

Posted 13 Mar 2023
Comment from Hotel Management
3 Apr 2023 by JTB, Hotel Management
Dear Ryan,We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jörg BelgeResident Manager
5 out of 5
by A verified traveler

Posted 2 Oct 2021
Very nice big room and clean, friendly staff, good location
Comment from Hotel Management
7 Oct 2021 by JTB, Hotel Management
Dear Pawel We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Resident Manager
5 out of 5
by A verified traveler

Posted 15 Aug 2021
Comment from Hotel Management
15 Feb 2022 by JTB, Hotel Management
Sehr geehrter Thomas, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Kamen Unna. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Jörg Belge Resident Manager
2 out of 5
by A verified traveler

Poor

Posted 19 Aug 2020 on Hotels
Comment from Hotel Management
24 Aug 2020 by JTB, Hotel Management
Dear Mr. Christopher, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Belge Resident Manager
4 out of 5
by A verified traveler

Good hotell but expensive services.

Posted 1 Oct 2019 on Hotels
Good hotell, the highway was not to loud, but parking is €10 and that feels a little cheap also, breakfast was €17?! Theres a McDonalds just outside if you like that.
Comment from Hotel Management
15 Oct 2019 by JTB, Hotel Management
Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Resident Manager
5 out of 5
by A verified traveler

A very good hotel at a very good price.

Posted 23 Sep 2019 on Hotels
The hotel had very good parking, the room was clean and in great condition. The restaurant food and service was very good.
Comment from Hotel Management
15 Oct 2019 by JTB, Hotel Management
Dear Mark, we very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager
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