Ratings based on 11 Verified Reviews
2.0 Room cleanliness
2.1 Service & staff
2.1 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by zubair momin, Hotel Management
Greetings from hotel Balwas International , Thank you for the review, please elaborate the thing which is not best in order to improve the same. will definitely improve the service as we welcome negative feedback so that we can serve better to our guest. Hope to serve you again in near future. Hope to serve you again in near future.
by A verified traveler from Birmingham
Posted 6 Jun 2023
Horrible condition
not clean
Very dirty
Comment from Hotel Management
4 Jul 2023 by zubair momin, Hotel Management
Greetings from Hotel Balwas International, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
by A verified traveler
Posted 5 Jun 2023 on Hotels
Comment from Hotel Management
4 Jul 2023 by zubair momin, Hotel Management
Greetings from Hotel Balwas International, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
by A verified traveler
Posted 8 Jan 2023 on Hotels
Comment from Hotel Management
11 Jan 2023 by Zubair momin, Hotel Management
Greetings from Hotel Balwas International. We are pleased to receive your review. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.
by A verified traveler
Not prefer for Family Staying
Posted 15 Dec 2022 on HotelsThe rooms are not well maintained, Not as seen in picture while booking. Breakage all over , A/c noice, Widow unclose able
Comment from Hotel Management
11 Jan 2023 by Zubair momin, Hotel Management
Greetings from Hotel Balwas international, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
by A verified traveler
Posted 29 Oct 2022
I had a booking for 5 days and 4 nights. The checking was ok. As we went into the room it was not as clean as it was mentioned. The bathroom did not have hot water running and we had to complain about it. They fixed it the next morning. We had a booking with breakfast included in the hotel, But unfortunately, the staff was so rude and denied the breakfast. We showed them that we had the Itinerary xxxxxxxxx. The staff denied and we had to call Expedia to get this resolved. Expedia did confirm that the breakfast was included as we paid for it.
The next day we went again and the staff AGAIN DENIED FOR THE BREAKFAST. This was one of the worst experiences that I had at other hotels. I would highly recommend staying somewhere else. I had to do breakfast out of the hotel for the next 5 days. The experience was so bad I had to check out a day earlier to move out of the hotel and book another one. PLEASE STAY AWAY FROM SUCH HOTELS. 0 STARS FOR THE RUDE STAFF AND MANAGEMENT. STAY was on October 25 - 29, 2022 for the hotel staff referral Itinerary (xxxxxxxxxxx)
Comment from Hotel Management
6 Aug 2024 by Taufique, Hotel Management
Greetings from Hotel Balwas International! We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the cleanliness of the room, the hot water issue, and the repeated problems with your breakfast inclusion. We understand how frustrating it must have been to deal with these matters, especially with the staff's unhelpful responses. Your feedback is invaluable, and we will investigate these issues thoroughly to ensure they are addressed. Thank you for bringing these matters to our attention, and we regret that we did not meet your expectations. We hope to have the chance to offer a much better experience in the future.
by A verified traveler
Posted 29 Oct 2022
It’s a good service n staf is good working
Comment from Hotel Management
21 Jul 2024 by Taufique, Hotel Management
Greetings from Hotel Balwas International! Thank you for acknowledging our good service and hard-working staff. We strive to provide excellent service and ensure our guests have a comfortable stay. Your kind words motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back to Hotel Balwas International for another enjoyable experience.
by A verified traveler
Posted 21 Oct 2022 on Hotels
Service was mediocre, Rooms are not as displayed on hotels.com
Comment from Hotel Management
6 Aug 2024 by Taufique, Hotel Management
Greetings from Hotel Balwas International! Thank you for taking the time to provide your feedback. We’re sorry to hear that our service did not meet your expectations and did not align with what was displayed on website. Your comments are important to us, and we will address these issues to improve our services. We appreciate your feedback and hope to have the chance to offer you a better experience in the future.
by A verified traveler
Posted 21 Oct 2022 on Hotels
The hotel did not receive any free breakfast booking with the stay we had to pay for breakfast even when it was said free on the booking with hotels.com and paid for online. The customer care of hotels.com was informed and refund was promised but even after sending the receipts to hotel.com no refund was initiated. The Hotel did not bother to solve the issue. Rooms are not as displayed on Hotels.com.
Comment from Hotel Management
6 Aug 2024 by Taufique, Hotel Management
Greetings from Hotel Balwas International! We apologize for the inconvenience you experienced regarding the breakfast booking and the issues with customer care. We understand how frustrating it must have been to pay for breakfast despite it being included in your booking. We will review this situation with our team and coordinate with Hotel.com to address these discrepancies. Thank you for bringing this to our attention, and we hope to resolve these issues to provide a better experience in the future.
by A verified traveler
Passport custody
Posted 18 Apr 2018 on HotelsThe only thing I did not like was the receptionist insisted on keeping my passport till my check out date. Even after denying he insisted saying he keep everyone’s passports deposited here. Passports are very sensitive documents, they should not force you to deposit it till check out
Comment from Hotel Management
22 Apr 2018 by Hussain, Hotel Management
Dear Guest,
Greetings from Hotel Balwas International,Mumbai !!!
We thank you for booking with us, and thank you so much for your candid review of your recent stay at our hotel. We apologise for your inconvenient.
