Ratings based on 102 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Everything closes by 6:30 PM, no staff nothing
Comment from Hotel Management
29 Oct 2024 by ReplyD, Hotel Management
Dear Abhishek,Greetings from The Pe La Resort Phuket!Thank you for staying with us and taking the time to share your feedback! It is our goal to always provide all our guests with a comfortable and enjoyable experience. We regret to hear that your stay did not meet your expectations, yet we appreciate that you brought up the concern with the closing time of the facilities as it allows us to see the area that need further focus to enhance our guests' experience.We hope to have the chance to welcome you back for a much improved stay.Warm regards,The Management Team
by A verified traveler
Posted 28 Aug 2024
Lovely quiet place nice swimming pools👍👍
Comment from Hotel Management
30 Aug 2024 by ReplyD, Hotel Management
Dear Danny,Greetings from The Pe La Resort Phuket!Thank you for booking our property and sharing your positive rating and feedback! We are pleased that you had a great time at our lovely and quiet place and enjoyed our nice swimming pool.It is our pleasure to provide you with a comfortable and enjoyable stay and hope to serve you again soon.Warm regards,The Management Team
by A verified traveler
Posted 19 Jul 2024
This property had massive space as a kitchen and dining area and lounge was included as well as a separate bedroom space . Sometimes after 2 weeks couped up in a hotel room you feel very cramped - but not in this hotel !
Comment from Hotel Management
5 Aug 2024 by ReplyD, Hotel Management
Dear Mark,Greetings from The Pe La Resort Phuket!Thank you for your 5-star rating and lovely feedback following your recent visit to our property. We are delighted to learn that you enjoyed your stay with us and the spacious room that included the kitchen, dining area, and lounge contributed greatly to your wonderful experience with us.We always strive to provide all our guests with an enjoyable and comfortable stay and your perfect rating proved that we achieved this during your visit.Thank you once again for choosing our property and we welcome the pleasure of having you back soon.Warm regards,The Management Team
by A verified traveler
Posted 13 Apr 2024
Very nice property, the rooms are renovated, fully equipped and spacious.
The WiFi works very well.
The location is perfect, next to super cheap,7-11. And right across the road you have Super C. Easy to get to the beach
by A verified traveler
Posted 26 Mar 2024
Other than the traffic noise we really enjoyed our stay.
by A verified traveler
Posted 23 Mar 2024
The suite was lovely and so was the pool but it was clear that they were operating on a shoestring and not up to 4-star standards as claimed on Expedia. The 4- and 5-star reviews were either terribly out of date or just manufactured. No dining facilities except for what passes as breakfast which came with instant coffee (at a 4-star resort?) puh-leeze. While it was a brief walk to the main town, the resort was located on a busy road that was hazardous to walk on. A good thing we got familiar with eateries and shops within a 15-min walk
by A verified traveler
Posted 10 Nov 2023
by A verified traveler
Renovated
Posted 4 Oct 2023 on HotelsRoom and bathroom was renovated and clean
Comment from Hotel Management
4 Oct 2023 by FRONT, Hotel Management
Dear Guest, Thank you so much hope you have a nice day and welcome back to our Hotel to stay.
by A verified traveler
Posted 16 Mar 2023
Nice place to stay off the main area. Easy 10 minute walk to Kamala beach, and good dining options around.
Comment from Hotel Management
28 Apr 2023 by Tommy (OPM), Hotel Management
Dear Yevgeniy, First of all, thank you for choosing The Pela Resort as your holiday destination and thank you for your score rating, we understood for your comment of the beach location as it takes around 5-7 minutes to walk, but whenever you return the room you will find out the relaxing and peachful in our small boutique hotel hopefully. Best Regards,
by A verified traveler
Excellent stay
Posted 27 Dec 2022 on HotelsHotel booking and check in is easy and seamless. Rooms were recently renovated and spacious. Staff were friendly.
Improvement points:
Slow service during ala cart breakfast
Breakfast quality and quantity
Closes front door after certain time at night. Guests have to enter through side door with security post.
Hotel Recep unable to help much in navigating our way in Phuket due to limited English.
Comment from Hotel Management
29 Dec 2022 by The Pela Resort Team, Hotel Management
Dear Teo,First of all, thank you for staying with us recently and we are so glad that you like the room and facilities. Our staff friendliness is a must to serve our guests but apologize for the limited of some service and English communication skill we are now getting improve for everyday to reach our standard.We still hopefully to welcome you back at The Pela Resort in the future soon.Best Regards,TeeOperation Manager
