Ratings based on 764 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Great hotel and staff.
Comment from Hotel Management
29 Nov 2024 by HM The Naka Phuket, Hotel Management
Dear Hans,Thank you for taking the time to provide your valued feedback. It's wonderful to hear that you enjoyed your stay in our beachfront Villa and found our breakfast offerings to be overall great. However, we're sorry to hear about your experience with the music in the pool area. Guest comfort is of utmost importance to us, and we understand how this could have been bothersome, and we will certainly take your feedback under advisement and will consider how we may adjust the music schedule to better accommodate our guests’ relaxation time. We also regret to learn about your disappointment with the selection of breakfast items. Your suggestion of adding mango and salami has been noted and will be considered in our future menu planning. We are committed to providing high-quality food and service and your experience will be taken into consideration in our continuous efforts to improve. In regard to the airport pick-up, we sincerely apologize for any inconvenience caused. Although we strive to ensure efficient service, it seems there was a miscommunication, and we will surely address this issue with our team to prevent such occurrences in the future. Despite these issues, we hope that the positive aspects of your stay will bring you back to us. We would be thrilled to have the chance to make your next stay even more enjoyable!Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
29 Nov 2024 by HM The Naka Phuket, Hotel Management
Dear Kevin,Thank you for your perfect rating! It's heartening to know we have met your expectations, and we value every feedback and wish we knew more about your enjoyable experience with us. We constantly strive to enhance our services for valued guests like you, and we're looking forward to welcoming you again for another excellent stay!Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 26 Nov 2024
The best hotel for a solo trip. I felt so loved in this space
Comment from Hotel Management
29 Nov 2024 by HM The Naka Phuket, Hotel Management
Dear Oluwatosin,Thank you for your wonderful review. We're thrilled to see that you felt loved during your solo stay, as we aim to create an inclusive and welcoming environment for all our guests. We’re also glad that you regard us as 'the best hotel' for solo trips, as we continuously strive to offer the best hospitality and your warm feedback reaffirms our efforts. Looking forward to making your next stay even more enjoyable!Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Stayed in a beach access pool villa for 4 nights as a few friends recommended this resort.
The location was secluded, private but located on the side of a steep ish hill so planning is required as there are limited shuttled vehicles. not for those who require mobility assistance.
Arrived late to the villa, check in was quick. we noticed was the fixture and fittings looked a bit dated and worn for hotel only 10yrs old.
The bed was probably one of the lumpiest mattresses I’ve slept on so as you could imagine we didn’t sleep very well. One of the bedroom lights wasn’t working, toilet roll holder hanging off, tv wasn’t working and power kept turning off briefly.
Rain shower was useless as the water jet direction was all over the place from not being cleaned and on using the hand held shower, my neck was accidentally scratched leaving a light cut as the worn shower head had left a sharp edge.
We reported this to the resort staff and whilst the shower head was replaced, the lights and tv were fixed we decided to stay one more night and move as it was not to our expectations.
Originally they advised us that as we prepaid via a third party we wouldn’t be allowed a refund for the nights we were not staying there but on our early departure they agreed to just charge us for the nights stayed and refund the remainder.
Whilst the staff were very professional and looked after us, the maintenance and renovation of the resort definitely needs a big improvement!!
Comment from Hotel Management
20 Nov 2024 by HM The Naka Phuket, Hotel Management
Dear Ricky,Thank you for taking the time to share your review. We're truly sorry to hear that your recent stay at our resort didn't quite meet your expectations. Firstly, we appreciate your remarks on the prompt check-in process and your satisfaction with our staff's professionalism, as our team is dedicated to providing outstanding service, and we're glad to hear that this fact was visible during your stay. We also noted your feedback regarding our facilities. While our location provides a sense of seclusion for a tranquil holiday, we acknowledge the challenges our hilly terrain may pose. Rest assured, we are always open to suggestions to make movement easier for our guests, and your feedback will be taken into consideration. We are also disheartened to hear about your experience with the room's amenities. Our maintenance team usually makes sure everything is in working order prior to guest arrival, and we're sorry to hear this was not the case during your visit. We have taken note of the issues you highlighted and will ensure a more thorough inspection is carried out in the future. We were glad to read that some of the issues were resolved promptly during your stay, and regret that this was not enough to make your stay enjoyable. Moving forward, we will definitely look into our systems to improve on these shortcomings. We value your feedback and welcome the opportunity to improve the guest experience. We hope that we will have another chance to host you in the future and deliver the quality stay you deserve. Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 26 Oct 2024
Second time to this hotel, excellent and timely service via their app, amazing views and very clean room.
Comment from Hotel Management
5 Nov 2024 by HM The Naka Phuket, Hotel Management
Dear Ming Keen,Thank you for choosing our hotel once again and for your splendid review! Thrilled to know that our services and views met your expectations and you found our rooms clean. We hope to have the opportunity to welcome you back for an even better experience.Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
16 Oct 2024 by HM The Naka Phuket, Hotel Management
Dear Madhu,Thank you for your superb rating! We're thrilled to know that you had an excellent experience during your stay, and we appreciate your 5-star rating. We're always looking for ways to further enhance our guests' experiences, so if you have any suggestions for improvement, we would be delighted to hear them. Looking forward to welcoming you back and striving to make your next visit a perfect 10/10 once again!Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
12 Oct 2024 by HM The Naka Phuket, Hotel Management
Dear He Tze Yen,Thank you for the excellent rating! We're delighted to hear that you had a great experience, and we truly appreciate your support.Warmest regards,Vichit W.Hotel Manager
by A verified traveler
Posted 23 Sep 2024
The Naka Apps needs a bit of improvement on the response time
Comment from Hotel Management
25 Sep 2024 by HM The Naka Phuket, Hotel Management
Dear Chi Lung Angelo,Thank you for your valuable feedback and rating us an 8/10. We appreciate your comments regarding our Naka Apps and are currently working to improve its response time for a smoother user experience. We are committed to ensuring our guests’ satisfaction and your review helps us to improve. We are pleased that your overall experience was enjoyable and hope to welcome you back soon for an even more seamless stay.Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
4 Sep 2024 by HM The Naka Phuket, Hotel Management
Dear Mohammed,We appreciate your excellent rating! Although you didn't leave a specific review, we always strive for excellence in every aspect of our service. If there were elements during your stay that you thought could use improvement, we're more than willing to listen. We are committed to continuous enhancement of our hotel. We look forward to welcoming you back for an even better experience next time!Warmest Regards, Vichit W. Hotel Manager
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by HM The Naka Phuket, Hotel Management
Dear Sulaiman,Thank you for your perfect rating! We are delighted to see that you enjoyed your stay with us, even though you didn't leave specific feedback. We're always striving to offer our guests the best service and we appreciate your support. We'd be thrilled to welcome you back any time for another excellent experience. Any future suggestions or comments are more than welcome, as they only help us improve.Warmest Regards, Vichit W. Hotel Manager
