Ratings based on 24 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Run Away from this place!
Posted 20 May 2019 on HotelsArrived at hotel. Easy check in. Went to room and room is good. It was all downhill from there.
Pool was not clean and water was light green. We were told we could use pool at another resort but would need to walk there.
At night the room was extremely noisey from road traffic.
The bathroom has one set of windows and one set of louvered shutters. You cannot leave the bathroom door open because the shutters allow the hot air and the noise into the room. It is impossible to aircon the bathroom.
The floor in the shower is not slanted towards the drain so when you are done using the shower there is alot of standing water and the water runs out of the shower base into the bathroom.
The tv did not work and required someone to come up and reset the cable box.
We were moved to another room at 1am when we couldnt sleep from the noise. The new room was hot and took time to cool down.
We were suppose to stay for 2 days and possibly extend for an additional 3. We left after the first day and didnt get a refund for the second day because our reservation was "non-refundable".
We went to the Kamala Restotel and stayed there for 4 days and it total blows this place away for the same price.
Please note that this was not an issue with the staff. Overall the staff was great. It all falls on the facility and location.
Comment from Hotel Management
29 May 2019 by Hotel Management, Hotel Management
Dear Robert
We will address this directly
by A verified traveler from Kuta Bali
Posted 26 Feb 2019
Clean and staff good the power was off 5 hours on the second day and 4 hours on the third this is unexceptable for 5 star hotel would like some refund for inconvenience.
Comment from Hotel Management
2 Mar 2019 by Hotel Management, Hotel Management
We will address this directly
by A verified traveler
Posted 12 Feb 2019 on Ebookers
Comment from Hotel Management
16 Feb 2019 by Hotel Management, Hotel Management
Dear Value Guest, Thank you so much for your feedback.
We are so pleased that enjoyed your recent stay with us here at Oceana Resort Phuket, Thailand. boutique hotel in Phuket, Thailand.
We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.
by A verified traveler
Posted 9 Feb 2019
Comment from Hotel Management
7 Apr 2019 by Hotel Management, Hotel Management
Dear Value Guest,
Thank you so much for your feedback.
We are so pleased that enjoyed your recent stay with us here at Oceana Resort Phuket, Thailand. boutique hotel in Phuket, Thailand.
We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.
by A verified traveler
Posted 9 Feb 2019
The positives were the size and quality of the room it was large and modern the pool was lovely and bigger than I expected
There was plenty of towels and even pool/lbeach towels provided
There was a decent size fridge in the room.
The location was good except for the traffic noise.
The downsides sadly were plentiful
The noise from the street traffic was difficult to sleep through
The bedside tables slanted downwards towards floor so you couldnt place anything on them
There was not enough sunbeds
The biggest issue was the staff although warm and friendly could not handle questions about anything you asked with the exception of 1 member who seemed very competant.
Many staff could not speak of understand English which was difficult and frustrating.
There was no bar and room service closed early so you couldnt place an order.
Things felt disorganised and the staff not adequatly trained for the job. Id like to reiterate they were warm and friendly.
I think most of the issues that are not good could be resolved with some work.
I am an Travvel Industry professional and I wish to see the hotel do well and thrive.
Comment from Hotel Management
16 Feb 2019 by Hotel Management, Hotel Management
Dear Value Guest, Thank you so much for your feedback.
We are so pleased that enjoyed your recent stay with us here at Oceana Resort Phuket, Thailand. boutique hotel in Phuket, Thailand.
We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.
by A verified traveler
Posted 25 Dec 2018
Hotel faces a very noisy road and dont be deceived by the photos. B/F was not just terrible but was not topped up. Staff didnt even top up coffee, bread, dishes and reply was “finished”. Even the Manager was irresponsible and all he gave was stares. I have written to the GM who till now has not met or spoken or even replied to me. Try to avoid this hotel if possible
Comment from Hotel Management
2 Jan 2019 by Hotel Management, Hotel Management
We will address this directly
by A verified traveler
Posted 23 Dec 2018
The staff were friendly and quick to respond to our request to change the room due to some foul smelling from the toilet sewage.
The hotel is walking distance (abt 10mins) to the nearby Kamala Beach and a row of local seafood restaurants. The hotel is infront of the road junction and you can be disturbed by the traffic sound. The breakfast is simple, good enough for light eaters. The pool and the gym are great.
Comment from Hotel Management
24 Dec 2018 by Hotel Management, Hotel Management
Dear Value Guest,
Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Oceana Resort, Phuket, Thailand. A 5 stars boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.
by A verified traveler from Vancouver Canada
Posted 13 Nov 2018
Nice facility, the staff were very accommodating and the beds were VERY comfy!
Comment from Hotel Management
23 Dec 2018 by Hotel Management, Hotel Management
Dear Value Guest,
Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Oceana Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.
by A verified traveler
Posted 2 Jul 2019
最欣賞房間有3張特大雙人床，啱晒我地3個人。另外由酒店步行至沙灘只需數分鐘，樓下仲有bigC超市十分方便。
by A verified traveler
Posted 16 Mar 2019 on Hotels
Oceana..
Et nyt hotel, som ligger i forbindelse med 3 store udlejningsdomme eller ejerboliger på 8-9 etager. Der bor fortrinsvis russere.
Ejere og lejere af disse er fælles med gæsterne på hotellet om poolområdet mv. også den eneste elevator der er på stedet.
Ingen siddemøbler på balkonen ...overhovedet. På værelset er der kun en stol og en skammel...dvs du har kun sengen at sidde i.
Der er ingen AC på gangene. Og ingen gelænder midtvejs på trapperne, så det er lidt svært at færdes der.
Morgenmaden så som så .....rengøringen ligeså. Mad og drikkevare er rimeligt dyre...men der ligger et Family Mart nederst i bygningen.
Der er meget trafikstøj idet hotellet lige på hjørnet af Main Road og vejen mod stranden.
Personalet er søde og venlige, som thaier er...udsigten fra hotellet er bestemt IKKE noget at råbe hurra for....den travle vej, et andet hotel og nogle bygninger der er ved at falde sammen....og en sandparkeringsplads.
Vi mener, at hotellet højst kan score 3 stjerner.
Comment from Hotel Management
16 Mar 2019 by Hotel Management, Hotel Management
Dear Value Guest,
Thank you so much for your feedback.
We are so pleased that enjoyed your recent stay with us here at Oceana Resort Phuket, Thailand. boutique hotel in Phuket, Thailand.
We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.
