Ratings based on 86 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024 on Hotels
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 8 Jan 2024
Do not book this property. It is infested with cockroaches and you will not get a refund. Expedia is to blame because they see the bad reviews but still keep this accommodation on their website. It’s not a hotel and it most definitely is not a hotel. It’s rooms on the beach that are in a very bad state of disrepair. Kamala beach is beautiful and the accommodation is in the best area of Kamala beach. But probably the worst accommodation in Thailand. Staff we absolutely lovely and helpful. This is a very honest review.
Comment from Hotel Management
18 Jan 2024 by Ben, Hotel Management
We are very sorry you didn’t enjoy your stay. Our housekeeper and head of housekeeper check every room for hygiene quality and we didn’t find any cockroaches or other problem with your room. However, if encounter any problem during your next stay, please let us know, we will fix it promptly. Thank you
by A verified traveler
Posted 8 Jan 2024
The Benjamin “resort” is a hostel. Please only book this if you are looking for the most basic accommodation. It is in an extreme state of disrepair, however the staff keep the rooms as clean as they can & it is not dirty. The staff are very friendly. The location is right on Kamala beach. There are great restaurants at the back and front of the hotel. It is the best location. However as stated above it is budget accommodation and expect to see cockroaches.
You may ask why I ended up there. Well we booked an apartment’s on the Expedia app 1 year ago. It was transferred over to their sister company VRBO. The host did not turn up so we had to hurriedly find accommodation because Expedia left us stranded in Thailand. We had no where to go. We original booked 4* accommodation and we had to book quickly or else we would have been on the street. We didn’t read the reviews and we ended up at Benjamin. Every day people came in screaming at staff and demanding a refund. YOU WILL NOT BE GIVEN A REFUND. This is not the hotels fault. This is Expedias fault. Expedia can see the terrrible feedback on Benjamin but still keep the hotel on their site. They can easily remove but they rather keep it and gain profit from commission. Expedia has become a very unscrupulous company. I have used for over 20 years. After this trip I will never use Expedia again.
Comment from Hotel Management
18 Jan 2024 by Ben, Hotel Management
We are very sorry you didn’t enjoy your stay. Our housekeeper and head of housekeeper check every room for hygiene quality and we didn’t find any cockroaches or other problem with your room. However, if encounter any problem during your next stay, please let us know, we will fix it promptly. Thank you
by A verified traveler
Posted 22 Dec 2023
They are in the process of upgrading rooms so our room did not have a wardrobe or safe. While we were there they installed a shelf in the bathroom. We were on the forth floor and had a balcony/patio with a nice view of the beach. We would stay there again.
by A verified traveler
Posted 7 Dec 2023
I booked a room with a sea view, what I got was a completely different room with a building wall view. This was very disappointing as it was my first time in Thailand and I wanted to wake up to a sea view. The room, bed, bathroom etc was all looking different from the pictures advertised. I want a full refund please.
by A verified traveler
Posted 15 Mar 2023
If you care for your life, don't book this hellhole.. everything was falling apart, awfule smell and everything dirty, even bed sheets. And ofcourse, cockroach a size of a men's hand..no jocking..we didn't stay there, we check out in the middle of the night to find somewhere to sleep
by A verified traveler
Posted 25 Jan 2023 on Hotels
by A verified traveler
Posted 4 Jan 2023 on Wotif
by A verified traveler
