Ratings based on 307 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Emily Santoni, GM, Hotel Management
Thank you for your feedback, William.
by A verified traveler
Posted 26 Sep 2024
The room was booked and checked out without it being clean
Comment from Hotel Management
13 Nov 2024 by Emily Santoni, General Manager, Hotel Management
Thank you for your feedback, Keiera. This property is under new management as of October 2024. I have a new housekeeping team with years of experience that is dedicated to ensuring every guest has a clean and comfortable stay. We hope to have an opportunity to serve you in the future.
by A verified traveler
Posted 24 Sep 2024
The staff were really nice and accommodating.
The price is good for a suite, and everything worked
The property needs to upgrades to rooms and furniture are dated and
The televisions are old and small
The outside grounds and entrance don't look very inviting. Needed sweeping, no plants.
Furniture old and worn, windows and doors needed cleaning
Smoking from staff and others should have to be done somewhere else other than the main entrance.
Staff should have to wear uniforms, so they are readily identifiable.
Comment from Hotel Management
13 Nov 2024 by Emily Santoni, General Manager, Hotel Management
Thank you for your feedback, Christopher. This property is under new management as of October 2024 and I am working hard to address areas needing improvement and am quickly approaching a renovation that includes the furniture items you mentioned. We hope to have an opportunity to serve you in the future.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
13 Nov 2024 by Emily Santoni, General Manager, Hotel Management
Thank you for your feedback, Rebecca.
by A verified traveler
Posted 12 Sep 2024
Stayed 1 night 2 rooms, better than what I’ve stayed in the past and more reasonable rate. Would stay here again. The only thing I didn’t like is there was no hot tub
by A verified traveler
Posted 9 Sep 2024
by A verified traveler
Posted 30 Aug 2024
I would like to say this stay was wonderful. Your staff member, Punkin, truly make an impression with us. She was incredible and went above and beyond with her customer service. We stayed in room 104 and 108 and she was amazing for us. We did have to move to room 108 as there was a tv issue but she quickly took care of us. Not to mention best breakfast ever at a hotel. We were very pleased with our stay.
by A verified traveler
Posted 25 Aug 2024 on Hotels
When we got there, we were put into a room that hadn’t been cleaned yet. We went back and got another room. The new room they put us in did not have bedding for the sleeper sofa or toilet paper so I had to go back down and get that.
The room was spacious, breakfast was good and the shower was good. The hairdryer was missing from the bathroom.
by A verified traveler
Repairs/cleaning needed
Posted 12 Aug 2024 on HotelsBoth yeah cans were unlined and full. The bathroom particularly unsanitary filled with used feminine products. Towel rack broken and under the sink, kitchen virtually empty but the dishwasher filled with dishes. Ice had hairs in it as did the carpet, long blonde ones, neither of us are blonde. Drawer handles in the kitchen were broken, couch soiled. I booked last minute traveling to Chicago and we were too tired to keep driving. I would rather have slept in the car. Front desk gentleman and cleaning person were quick to respond, but they need more help, room was in disrepair and dirty (beds were ok). Hire maintenance and cleaning crews to fix the easy stuff and return the rooms to a state fit for human inhabitants.
by A verified traveler
Posted 22 Jul 2024 on Hotels
