Ratings based on 934 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Berniceann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO EAST - EXPO CENTER and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
Very nice staff. Rooms were much more clean and comfortable than expected. We enjoyed the pool and hot tub area and a great breakfast.
Comment from Hotel Management
15 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Mathias,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Kalamazoo East – Expo Center. I was happy to read that the nice staff, the comfortable room and other positive highlights mentioned, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
For the price we paid of $71 a night for a double bed it was ok. There were stains and holes in the sheets and blankets but there were NO bugs. Very noisy in the mornings with people leaving at 5am with the walls being so thin. Our light sensor was broken so our light came on automatically every hour during the night. There are people tweaking out in the parking lot. Day and night. Again ok for the price but be cautious.
Comment from Hotel Management
5 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Bonnie, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo East - Expo Center. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Oct 2024
Clean rooms, resonable rates.
Comment from Hotel Management
22 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Heather,Thank you for your review following your stay at Red Roof Inn Kalamazoo East - Expo Center. I am thrilled that our clean rooms and reasonable rates pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
Clean rooms, not the quietest place to sleep during the day for night shifters.
Comment from Hotel Management
16 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Heather, Thank you for taking the time to tell us about your experience at the Red Roof Inn Kalamazoo East - Expo Center. We are happy to read that you were pleased with the cleanliness of the rooms. As it relates to the noise disturbance, I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Jason, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KALAMAZOO EAST - EXPO CENTER and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Not clean
Comment from Hotel Management
26 Sep 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Nicole,Thank you for telling us about your recent visit at RED ROOF INN KALAMAZOO EAST - EXPO CENTER. You indicated that the lack of cleanliness hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
Amazing property, great staff and will return!
Comment from Hotel Management
21 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Raj, for taking the time to write a review of your stay at the Red Roof Inn Kalamazoo East - Expo Center. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our property and staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 16 Sep 2024
This Red Roof fell below the standards set by the RRs newly renovated in the South. Perhaps it was once as shown in the website photos but needs renovations quickly.
There were issues with our room but the desk clerk promised to have maintenance address them all.
Time will tell
I must say it was a step up from the Baymont down the street
