Ratings based on 466 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
DO NOT RECOMMEND THIS HOTEL TO ANYONE.
This property is horrible. The staff is uncaring if you book thru expedia or a "3rd Party". Its location is crappy, off a business route and you cant see the signs to enter...Got to the hotel and there was a small paper sign saying pool was being renovated, not one thing on the site about no pool and the cost was way too much a night for this crap hole. Room was ok, elevator is small, building is old and smelly. Came back to hotel after going out to Whitecaps game to find there was a family reunion that happened there. Found out they used all the ice in the place, and that it was one of the hotel workers family reunion that took place. That price and no ice, 1 broken ice machine and the large manager said that the other ice machine couldnt keep up...Seems to me they should worry about paying customers more than staff using the facilities. Also, the party there was in the parking lot smoking pot and hanging out...There was still no ice in the morning when we got up at 8am to get breakfast. Now on to breakfast, horrible....no pancakes, limited selection of pastries, this was one of the worst Holiday inns that we have ever been too. The room was cleanish, bathroom was dark and dingy and they had only 2 towels. We had to ask for a couple of more since we showered after we got there. Expedia is criminal for making people pay insurance for not being allowed to cancel reservations or book something crappy like this place.
by A verified traveler
Posted 23 Jun 2024
Worst hotel I've stayed in:
1. No hot water to shower
2. I asked for an extra pillow and they gave me one with a giant stain
3. They were "running low" on towels so asked me to bring mone to the front desk when i was finshed and they would gove new ones in "20-30 minutes"
4. Only ice machine was on the first floor and wasn't working
5. Pool was "closed for maintenance"
by A verified traveler
Posted 23 Jun 2024
It states it had a pool and when we got there the pool was being renovated. Our kids were disappointed, that’s why we booked that hotel. And for $220/night it was so gross and dirty.
by A verified traveler from Ozark
Posted 23 Jun 2024
by A verified traveler
Posted 20 Jun 2024
Room was outdated. Stains on the floor. No hot water, toilet broke, no fresh towels. Very disappointing
by A verified traveler
Posted 10 Jun 2024
Clean, well run. Just way older than the other Holiday Inn Express & Suites across town. Meant to stay there. Will in the future.
by A verified traveler
Posted 1 Jun 2024
Place was older but clean. Little hard to find driveway due to lights out and road construction.
by A verified traveler
Posted 31 May 2024
Terrible staff. They canceled my reservation without notifying me. The staff did not care that I arrived late with kids they basically left me to start looking for accommodation at 1 AM. Very un impressed and very uncaring staff. Not sure if i will ever recover from this. Terrible customer service.
by A verified traveler
Posted 23 May 2024
Could be better. Out of date
by A verified traveler
Posted 19 May 2024
Pool didn’t work , shower knob was broken , 4 ppl room only 1 tiny bar of soap and 1 mini bottle of conditioner not even shampoo , breakfast orange juice was water with a hint of orange juice
