Ratings based on 328 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from chicago
Posted 28 Oct 2024
by A verified traveler
Posted 21 Oct 2024
Roaches. Refund denied for both nights. Was only there 5 mins.
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Cheri, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 15 Sep 2024
This has not been a good experience.
Comment from Hotel Management
17 Sep 2024 by Hotel Management, Hotel Management
Dear Kimberly in, Thank you for sharing your feedback. We regret to hear that your experience was not as positive as we strive for. Your concerns are important to us, and we will use your comments to improve our services and guest satisfaction. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 12 Sep 2024 on Hotels
I woke up with bed bug bites and bugs all over me and in the bed. I was loved to a different floor and room and that room had roaches. The staff was extremely nice but they should’ve definitely been notifying people of this issue
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 8 Sep 2024 on Hotels
You have roaches
Comment from Hotel Management
8 Sep 2024 by Hotel Management, Hotel Management
Dear Guest, We sincerely regret the inconvenience you experienced and take concerns about cleanliness very seriously. The presence of pests is not acceptable, and immediate steps are being taken to address the issue with our pest control services. Your comfort and satisfaction are our priorities, and we are committed to ensuring a better experience for all our guests. We appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity.Sincerely,Hotel Management
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 16 Aug 2024
Convenient and quiet
Comment from Hotel Management
20 Aug 2024 by Hotel Management, Hotel Management
Dear Sharnita, Thank you for selecting Extended Stay America for your accommodation needs. We are pleased that you enjoyed your stay in our tranquil setting and that our hotel's location perfectly accommodated your preferences during your recent visit. We eagerly anticipate the opportunity to welcome you back for another rejuvenating stay in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Aug 2024
Nasty dirty nasty bathroom this hotel is not worth your money on top that they have roaches crawling everywhere anyone come to this hotel that will be disappoint
Comment from Hotel Management
20 Aug 2024 by Hotel Management, Hotel Management
Dear Belinda, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Your feedback is invaluable, and we appreciate you bringing this to our attention. Thank you for choosing our establishment for your visit. We look forward to the opportunity to host you again in the future to ensure a wonderful experience.Sincerely,Hotel Management
by A verified traveler
No reservation
Posted 5 Aug 2024 on HotelsDid not stay.
They had no record of my reservation and were booked up.
Comment from Hotel Management
6 Aug 2024 by Hotel Management, Hotel Management
Dear Guest, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future.Sincerely,Hotel Management
