Ratings based on 808 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Kevin,We are very pleased to hear that you had a fantastic stay with us! Our team looks forward to welcoming you back again soon.
by A verified traveler
Posted 8 Dec 2024
This hotel was absolutely terrible. The parking lot was icy as hell. The tv in the room did not function and we had no hot water for showers and the sink. The floor in the bathroom felt like you were going to drop right through it. I will be contacting the BBB ( Better Business Bureau) to file a formal complaint.
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Laura, We regret to hear about your disappointing experience. Your feedback is valuable, and we will address these issues internally. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Grant,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 17 Nov 2024
Ok
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Kip, We appreciate you taking the time to share your feedback with us. Your comments have been duly noted, and we encourage you to reach out to our management team directly to address any concerns you may have. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 3 Nov 2024
The lady working the front desk was very friendly and accommodating. I felt bad for her because she was the only one running the front desk and trying to keep up on the breakfast area. The hot food options were empty and the counters/tables needed wiped down. I would’ve loved to help her out if I could.
Our room was clean, but I came home with several bites. I think they were spider bites, not bed bugs.
This was the second time I’ve stayed here because it’s a convenient spot for visiting my son at WMU, but I will not book there again.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Theresa, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler from Barrington
Posted 25 Oct 2024
As expected
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Jeremy,We appreciate your feedback and regret to hear that your stay did not meet your expectations. If you have any further details to share, please contact our management team directly. Your input is valuable for our continuous improvement.
by A verified traveler from Lyons
Posted 21 Oct 2024
Decent place, breakfast was eggs and waffles and such, very clean but area outside has vagrants hanging around to sneak in side doors
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Eunice,We appreciate your feedback on our breakfast offerings and cleanliness standards. Our team works diligently to maintain a welcoming environment for all our guests. Rest assured, your comments about the area outside have been duly noted for further review. Your safety and comfort are our top priorities to ensure a pleasant stay with us.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Cartier,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.
by A verified traveler
Posted 16 Oct 2024 on Hotels
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Michael,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any specific feedback you'd like to share so we can address your concerns.
by A verified traveler
Posted 14 Oct 2024
Great stay no issues
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Diane, We're delighted to hear you enjoyed your stay with us! If you have any further feedback or need assistance, feel free to reach out to our management team directly. Your satisfaction is our top priority.
