Ratings based on 37 Verified Reviews

3.9 out of 5
100% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Oct 2024
2 out of 5
by A verified traveler

Posted 28 May 2024
Wasn’t too bad for the price but wouldn’t go back, I ended up moving accomodation
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Apr 2024
2 out of 5
by A verified traveler

Avoid

Posted 26 Jan 2024 on Hotels
Avoid! Place was run down and dirty especially the kitchen with all the utensils etc dirty and flies everywhere. Had to check in at the motel next door for our keys but not informed of this in advance. It seems like a place with seasonal workers living long term and not in good conditions. This place needs to decide if it’s for local workforce or tourists because it needs a higher standard for tourism.
Comment from Hotel Management
13 Feb 2024 by Teresa, Hotel Management
Thank you for sharing your feedback. We understand your concerns about the cleanliness and organization of the place. We will make sure to address these issues and improve the overall environment, particularly in the kitchen area.Regarding the check-in process at the motel next door, we apologize for the inconvenience caused and the lack of prior information. We will communicate better with our guests in the future to ensure a smoother experience.It seems that the place might be catering to both local workforce and tourists, which could have led to the current situation. We will evaluate our target audience and implement necessary changes to maintain a higher standard suitable for tourism.Once again, we appreciate your feedback, and we will work on improving the overall experience for our future guests.
2 out of 5
by A verified traveler

Posted 4 Jan 2024
Comment from Hotel Management
13 Feb 2024 by Teresa, Hotel Management
appreciate the feedback and will take it into consideration your rating.
4 out of 5
by A verified traveler

Posted 16 Oct 2023
Interesting, funky setting, with a Maori morae (or facsimile) on the grounds. Good internet, nice to have pool access. Useful to have access to the full kitchen and meet other travelers, although we preferred to have a private room for 3.
3 out of 5
by A verified traveler

Not great value for the money

Posted 28 Sep 2023 on Hotels
Fantastic receptionist, but confusing co-management with hotel next door. We had a "triple" room with a shared kitchen / living area. Shared areas were OK, but room was poorly maintained and a bit dingy.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Sep 2023 on Wotif
5 out of 5
by A verified traveler from Auckland

Posted 17 Jul 2022
Bed was comfy, common area was great. Only downside is probally the shower pressure and crumbs on the bench upon arrival. Other than that we enjoyed our stay
Comment from Hotel Management
1 Aug 2022 by Frederique, Hotel Management
Hi Pranita, Thank you for your review. We did let know the team about the water pressure, and hopefully it will work better now. We're sorry about the crumbs on the bench, however I hope we're talking about an exterior bench... We'll be happy to welcome you again anytime you're up here. Kind regards
5 out of 5
by A verified traveler

Posted 19 Aug 2021 on Hotels
Checked in late due to working overtime, quick phone call to the office, she gladly checked me in, glad to see someone with a friendly personality after a long day. Very courteous and helpful. Happy to stay here every time I'm in Kaitaia Nga mihi to all the staff there Mace
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