Ratings based on 352 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Belleville
Posted 13 Dec 2024
Excellent stay. Clean room, comfy bed and large space for the room. Only thing negative is some tv channel didn’t work, however they have a HDMI cord ready already plugged into the tv for you to watch some shows from your laptop. Great stay, I will be back there
Comment from Hotel Management
16 Dec 2024 by Author, Hotel Management
Dear Edward,
Thank you for your excellent feedback!
We're thrilled to hear that you had a great stay and appreciated the clean room, comfortable bed, and spacious layout.
Please know that we are currently working on resolving this and improving the TV service for our guests.
We look forward to welcoming you back on your next visit!
Best regards,
Your SAKS Team Kaiserslautern
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 22 Oct 2024
Breakfast was wonderful.
Staff was friendly and helpful.
by A verified traveler
Posted 19 Oct 2024
Very walkable to art museum, restaurants and shopping. Room was sound proof, well appointed and clean. Staff helpful and knowledgeable about the area. Parking garage has easy access to hotel. Great stay will come back if in the area.
by A verified traveler
Posted 6 Oct 2024
Property was lovely. Breakfast was delicious.
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Joseph,
Thank you for your lovely feedback!
We’re so glad you enjoyed your stay and found our property beautiful and the breakfast delicious.
We hope to see you again soon!
Best regards,
Your SAKS Team Kaiserslautern
by A verified traveler
Posted 4 Oct 2024
Only issue was the church bells starting at 6am. But others in our party in other parts of the hotel weren't bothered by it. Nice restaurant attached, great location, lovely staff
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Adam,
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed the restaurant 11A, the location, and our staff.
And we're always looking for ways to improve our guests' experiences.
We hope to welcome you back soon!
Best regards,
Your SAKS Team Kaiserslautern
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024
