Ratings based on 186 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
This hotel is typical Holiday Inn Express. Updated, very modern. Usual breakfast. But, some issues. Basically no housekeeping. You carry your trash down and give it to staff. Go to desk for toilet paper. Good for quick overnight or temporary duty. Not a vacation spot. Some of the staff are amazing, couple crabby. My biggest problem here was smoking. Everyone, including staff, stand right outside the front door. 20 people will be right under the windows talking and smoking all hours. Smoke and noise comes into the rooms. A bright note, there is a wonderful Japanese restaurant within walking distance. If you are a walker there is a really nice park, Volkspark, about a half hour walk away. The main street is within walking distance. 2nd time here.
Comment from Hotel Management
24 Dec 2024 by Ralf Kolmsee, Hotel Management
Hallo Patricia,vielen Dank für die fantastische Bewertung.Wir sind sehr stolz, das es Ihnen bei uns so gut gefallen hat.Wir freuen uns bereits jetzt auf Ihren nächsten Besuch in unserem Hotel.Ich wünsche Ihnen ein besinlliches Weihnachtsfest.
by A verified traveler
Posted 10 Nov 2024
Lovely stay for a Holiday Inn Express. The best one ever!
Comment from Hotel Management
10 Nov 2024 by Fritjof Carra, Hotel Management
Dear David,thank you very much for this incredible feedback.We are very happy that you had such a great stay with us and we were able to meet our requirements.We are really looking forward on your next stay and wish you all the best.Kind RegardsFritjof CarraFront-Office Supervisor
by A verified traveler
Posted 8 Jun 2024
Twas a dastardly time
Comment from Hotel Management
10 Jun 2024 by Ralf Kolmsee FOM, Hotel Management
Hello Spencer,thank you for your review.We are looking forward for your next visit.I wish you an awesome week.
by A verified traveler from Jupiter
Posted 5 Jun 2024
Property is like new. Rooms are small, but comfortable. Parking is pay only in front of the hotel which we did not know & it was not advertised. But, there is free parking in the lot behind the hotel that they don’t tell you about until after you’re in the pay lot. Breakfast was great with good selection. I can’t speak to the location & surrounding area much because I was only there for a short overnight stay.
Comment from Hotel Management
23 Jul 2024 by Ralf Kolmsee, Hotel Management
Hello Shellie,thank you for your awesome review.We are glad that you enjoyed your stay in our house.We would love to welcome you again as our guest in our hotel.I wish you a wonderful day.
by A verified traveler
NIce hotel in Kaiserslautern
Posted 23 Apr 2024 on HotelsNice Hotel. The staff was very friendly. Ayesha (sp? Was super helpful, and friendly offering restaurant suggestions for our group. Very clean, and I LOVE the heated bathroom floor!!
My ONLY complaint was it didn’t offer a lot of things nearby. For the price, an excellent value.
Comment from Hotel Management
30 Apr 2024 by Jochen Stichler, Front Desk Agent, Hotel Management
Dear John, thank you for you kind review. We will make Alysha know you apprieciated her good work.Nice to know we did everything right that was in our hands.Thank you!
by A verified traveler
Posted 16 Apr 2024
It’s good
Comment from Hotel Management
16 Apr 2024 by Your Holiday Inn Express Kaiserslautern Team, Hotel Management
Hello Nikki!Thanks for your "on the spot" review!
by A verified traveler
Posted 15 Apr 2024
The location was kind of hard to find, but it is located in a great spot downtown.
Comment from Hotel Management
16 Apr 2024 by Your Holiday Inn Express Kaiserslautern Team, Hotel Management
Dear Bryan,glad you found our place. It's a nice spot really, maybe because its partly off and partly right at the autobahn.Thank you a lot for your feedback. We highly appreciate you being happy with our service.
by A verified traveler
Posted 2 Apr 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by Jochen Stichler, Front Desk Agent, Hotel Management
Hello John!Thank you so much for your rating!
by A verified traveler
Great place to stay
Posted 21 Mar 2024 on HotelsClean and modern hotel. Would like to see more breakfast options like scrambled eggs and bacon. But what was provided was good and fresh.
Comment from Hotel Management
25 Mar 2024 by Jochen Stichler, Front Desk Agent, Hotel Management
Dear David!We highly appreciate your feedback.it is an honor you had such a good impression of our house.Soon, we will be able to offer the option of scrambled eggs, as our headoffice reacted and will change the standard soon.Make sure you check back some day.Your Holiday Inn Express Kaiserslautern Team
by A verified traveler
Business trip only
Posted 15 Mar 2024 on HotelsNot the best hotel in the area for amenities but it is clean and safe with easy parking, lacks fridge in room , lacks American tv channels and breakfast pretty generic otherwise probably above average for a German hotel for business trip. No gym either
Comment from Hotel Management
19 Mar 2024 by Jochen Stichler, Front Desk Agent, Hotel Management
Dear Timothy,thank you for your feedback and your good review as a business trip hotel.We appreciate your input and try to do as much to further improve for our guests as far as our concepts and standards allow.As for the amenities we have a cooperation with the gym nearby, the other lacks are due to thje concept of an Express Hotel that limit the variety.We hope to see you again, soon!
