Ratings based on 2,431 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Loved the waves hitting on the rock shore every night
by A verified traveler
Posted 20 Dec 2024
We loved the property, size of rooms and balcony. Don the Beachcombers restaurant served excellent food, and the Mai Tai’s super delicious. The pool area was perfect for a few hours of sun. Definitely would go back for a stay!!
by A verified traveler
Posted 19 Dec 2024
Rooms did not look like photos online. Staff was unable to help with concerns we have. Not clean, did not have basic amenities and would not recommend as a place to stay.
Comment from Hotel Management
20 Dec 2024 by Dale, Hotel Management
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our management team to address the concerns you have listed to improve the service for our guests.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Dale, Hotel Management
We are delighted that you enjoyed it and we hope to welcome you back again in the future!
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Dale, Hotel Management
We are delighted that you enjoyed it and we hope to welcome you back again in the future!
by A verified traveler from Marina Del Rey
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Dale, Hotel Management
Mahalo! We appreciate your valuable feedback.
by A verified traveler from Portland
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Customer Satisfaction Team , Hotel Management
Mahalo for your feedback!
by A verified traveler
Posted 17 Dec 2024
Loved everything about place and property but very rude old man at pool yelled at my granddaughter for asking out of order for a towel insane she is 13 and sweet as pie and he made her cry
Comment from Hotel Management
17 Dec 2024 by Customer Satisfaction Team , Hotel Management
Thank you for sharing your feedback! We are delighted that you enjoy stay and we appreciate you letting us know about your experience at the pool. We are so sorry that someone yelled at your daughter - next time please inform our security and we can address this immediately. We hope to welcome you back again in the future.
by A verified traveler
Posted 16 Dec 2024
Located in the best oceanfront location. Unfortunately, the hotel’s main building where I stayed, is old and tired and needs renovations. The restaurant in the lobby has a stellar location, but the dishes are pretty staid and unimaginative. I do fully appreciate that their daily hotel rates represents the overall situation there, and on that basis, it’s an affordable option that’s acceptable.
Comment from Hotel Management
17 Dec 2024 by Customer Satisfaction Team , Hotel Management
Thank you for sharing your feedback! We are working on renovations at the resort, starting with the Lagoon Tower. We will update the Alii and Bay Tower once Lagoon is complete! We hope to welcome you back again in the future on your next visit to Kona!
by A verified traveler
Posted 16 Dec 2024
Nice room, clean, huge patio. Private lagoon or beach access. Quiet and nice! Enjoyable
Comment from Hotel Management
17 Dec 2024 by Customer Satisfaction Team , Hotel Management
Mahalo for your positive review! We are delighted that you enjoyed it and we hope to welcome you back again in the future.
