Ratings based on 27 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2019 on Orbitz
by A verified traveler
Posted 23 Jul 2019 on Hotels
by A verified traveler
Posted 22 Jul 2019 on Hotels
by A verified traveler
Posted 28 Apr 2019
Hotel was beautiful, new, spacious, clean, modern. Buffet food quality can be improved. Hotel guests are smoking everywhere. Loud music at buffet restaurant during dinner. Hotel is a long walk from the main road. Loud music from other room in the middle of the night and staff didn't stop them. Some other hotel guests tried to open my room door for 10min at night.
Comment from Hotel Management
3 May 2019 by General Manager, Hotel Management
Dear guest,
Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We always stop the smoking action once we see it but we need to do better. Also we pay serious attention to everything you mentioned about, hopefully you could enjoy more next time.Looking forward for your next staying.
Best Regards
GM
Pullman Kaifeng Jianye
by A verified traveler
Posted 28 Apr 2019
Comment from Hotel Management
30 Apr 2019 by General Manager , Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye.
we hope your next visit will be as pleasant as the previous one.
Sincerely
GM
Pullman Kaifeng Jianye
by A verified traveler
Posted 25 Apr 2019
Fantastic hotel. Staff were extremely helpful. Would stay there again.
Comment from Hotel Management
30 Apr 2019 by General Manager, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
GM
Pullman Kaifeng Jianye
by A verified traveler
Outstanding
Posted 24 Mar 2019 on HotelsWonderful place to stay. Friendly staff, fantastic breakfast. I would stay here again.
Comment from Hotel Management
10 Apr 2019 by GM, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
GM
Pullman Kaifeng Jianye
by A verified traveler from Los Angeles
Posted 25 Oct 2018
A beautiful hotel in a good location. The bed is comfortable and the service is great. The carpet is a little old and the bike rental is only allowed within the hotel area.
Recommended
for Everyoneby A verified traveler from Brisbane, Australia
Scenic hotel close to tourist centres
Posted 21 Oct 2018Walking distance to restaurants and tourist parks around the beautiful river area.
Friendly staff and spacious elegant hotel.
Big pool area and modern gym.
Very relaxing well managed hotel.
by A verified traveler
A pretty hotel with disappointing service staff
Posted 29 Sep 2018 on HotelsNice environment with friendly helpful concierge, room was clean. Could be better if concierge and front desk could speak and understand English. Service standard for a Pullman hotel was quite a disappointment. Firstly, receptionists were always looking down on their phone rather than greeting their guest when we return to the hotel- that just make guests feel unwelcome. There were smokers in cafe within the hotel and I had to request for a non smoking area but was told that public area "should be" smoke-free - service standards not upheld! Cakes in cafe looks delicious but was a mediocre. My very diluted tea was served with a miserable one-cup tea bag in a pot of hot water?!! I had to request for a cup of hot water with a new tea bag. Breakfast restaurant was disappointing- milk was not refilled for coffee machine, no labels on small cheese platter, no tools to serve cheese, labels on pastries were mixed up even when it was written in dual languages. Had asked to speak with the manger but was told that he was in the morning meeting. There was no attempt from front desk to address any of my concerns.
