Ratings based on 284 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Big island retreat is located in a super quiet and beautiful area near the shore. Our guest room (orchid) was clean and spacious with a partial sea view, and our check in was very convenient. Two minor downsides: 1) there was no shampoo and bodywash in the room, but the onwer immediately brought a shampoo as we messaged her. 2) Utensils in the dining area were not very clean and there was still tea stains on the cups. Finally, get prepared for the tiny bugs (some are biting) inside the room at night as the hotel is located in a very natural area so insects are inevitable. Overall, we had a very pleasant experience here.
Comment from Hotel Management
21 Nov 2024 by Big Island Retreat Hospitality Team, Hotel Management
Aloha Cara,Thank you for your review and for staying with us at Big Island Retreat! We’re glad you enjoyed the peaceful location, the Orchid room, and the easy check-in.We appreciate your feedback about the shampoo and utensils. Guests usually clean and store their own utensils, but we’ll keep a closer eye to ensure everything is in great condition. As for the bugs, they are part of our lush tropical surroundings, but we do our best to minimize their impact.We’re happy you had a pleasant experience overall and hope to welcome you back again!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Big Island Retreat Team, Hotel Management
Thank you so much for your beautiful review.We are glad you had a good time in our hotel.we are looking forward to seeing you again.Mahalo
by A verified traveler
Posted 21 Oct 2024
The property was immaculate with beautiful landscaping. The rooms were clean, light and airy. The neighborhood was quiet.
Within 1/2 a mile of shopping and the best L&L
Barbecue we’ve ever tried!
I loved the precious little day geckos too.
They have snorkeling equipment, beach umbrellas, coolers and beach chairs to use and even a cute little library for guests.
Looking forward to spending time here again with family and friends.
Comment from Hotel Management
22 Oct 2024 by Big Island Retreat Hospitality Team, Hotel Management
Dear SusanThank you for your wonderful five-star review! We’re thrilled you enjoyed our immaculate property, beautiful landscaping, and clean, airy rooms. It’s great to hear you loved the quiet neighborhood and nearby shopping, especially the L&L Barbecue.We’re glad you appreciated our amenities like snorkeling gear and beach equipment, as well as our cozy library. We look forward to welcoming you back with family and friends!Warm regards,
by A verified traveler
Posted 10 Oct 2024
Lovely place. And beach is in 5 minutes working distance.
Comment from Hotel Management
11 Oct 2024 by Big Island Retreat Hospitality Team, Hotel Management
Thank you Woosung for your nice view, we are so glad you had a good time here. we are looking forward to service you againMahalo
by A verified traveler from Georgetown
Posted 18 Sep 2024
Very Hawaiian feel. One block to beach. Cute room
Comment from Hotel Management
18 Sep 2024 by Big Island Retreat Hospitality Team, Hotel Management
Aloha JohnThank you so much for your nice view. we are glad you had a good time with us.Yes, our hotel is a Hawaiian style hotel, and just 5 minutes walk to the one of the most famous snorkeling beach, Kahuluu beach Park.We are looking forward to seeing you againmahalo
by A verified traveler
Posted 16 Sep 2024
My husband and I liked staying at Big Island retreat. We imagined it a little more accessible but there was just one road in and out. Luckily we didn’t run into too many cars when we were leaving or coming back. Pictures made it seem like a bigger area and a better view but our window views were just towards parking and a building next to us so we were a little bummed out. As first timers to this island, we didn’t know about geckos being present on the island so when we got to our room we had gecko poop on our pillows and sheets. They were not changed right away until the middle of our week from our stay so we removed pillows that had any poop on it and covered any stains with an old piece of clothing. We were notified twice for plumbing services to come but first time they did not show up and second time was when we were offered an hour extra to stay before checking out but the property manager ended up telling us plumbing was coming so water needed to be shut off so we ended up just leaving right after that. Some pros, we had a fridge to store any fridge food, communication was good and when expressing any concerns they understood and gave reassurance to help, pretty good distance from one beach that we could walk to, had items we could use if needed for our stay, not a ton of people in the area but we could hear a lot of what was going outside if there were people. Good little area for moneys worth but my husband prefers more room space and privacy.
Comment from Hotel Management
17 Sep 2024 by Big Island Retreat Hospitality Team, Hotel Management
Aloha VanessaThank you for your nice View, We are glad you and your husband had a good time with us. You stayed in our one smallest room, it has garden view and partial face a small park lot. When you visit us next time, you can choose a bigger room with ocean view and more privacy Gecko in Hawaiian is good luck, they are harmless, and go everywhere in Hawaii, we would change the pillow case for you if we know they were gecko poop, sorry for the misunderstanding. Thank you for cooperating with our plumbing repair work.Thank you again for stay with us, we are looking forward to see you again.Mahalo
by A verified traveler
Posted 4 Sep 2024
Older hotel. It was good. No ac so be prepared for a warm room. The plus was a beautiful sunset from the room.
Dinning not with a short walk.
Lots of geckos. A couple were roommates which was fine by me.
Overall the stay was fine but if I went to the big island in August again, I’d get a hotel with AC.
Plumbing was old so you do get some run hot/run cold battles.
We could easily hear the other rooms so privacy was limited.
Comment from Hotel Management
6 Sep 2024 by Big Island Retreat Hospitality Team, Hotel Management
Aloha Edwin, thank you for your review. Yes, we are Hawaiian open air style, no AC in the room. We hoped the fresh cool trade wind could cool the room down. Thank you for your feedback and let us improve our work.Mahalo.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Big Island Retreat Staff, Hotel Management
Mahalo, we are glad you enjoyed your stay and hope to see you again.
by A verified traveler from Signal Hill
Posted 23 Aug 2024
Stayed August for 4 nights in Surfer Room. Daytime room was warm about 80F even with two fans and blinds down. Nighttime was cooler 72F. Humidity was medium. Good budget hotel. Clean room and bath. Very comfortable bed and pillows. Night was quiet unless there are loud talking quests past 8 pm quiet hours. Early morning you can hear birds chirping because windows are always open. Think of “glamping”
Comment from Hotel Management
24 Aug 2024 by Big Island Retreat Team, Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed your stay. We at Big Island Retreat also appreciate the sounds of the tropical nature that surrounds the property. We hope you will be back again!
by A verified traveler
Cute spot
Posted 17 Aug 2024 on HotelsCute hotel and good price. It is across the street from Kahalu'u Beach, so you can walk to great snorkeling. Go in the morning before the crowds! The little sun porch in the Bamboo Room was my favorite thing. With no AC, it felt a bit warm if you just come in from outdoor activities (already hot). But it was fine at night. Also, the hosts are up-front about the AC in their correspondence. So just be aware if you need a cold place to stay while on the Big Island. Hosts were very friendly too.
Comment from Hotel Management
18 Aug 2024 by Big Island Retreat Staff, Hotel Management
Mahalo for your kind words--we hope to see you again soon.
