Ratings based on 884 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Well managed, clean and with good basic facilities. Library in the lobby is a nice, and unusual, thing to have. Would be nice to have a bin for recyclables, not just a waste bin. Overall, though, a very good place to stay.
by A verified traveler
Posted 5 Nov 2024
Great location close to shopping and great food. Room was okay.
by A verified traveler
Glad to be here
Posted 9 Mar 2024 on HotelsStaff is very resourceful.
Hotel is in great location, shoppijg district & restaurants
Comment from Hotel Management
10 Mar 2024 by Kenji Oono, Hotel Management
上様 この度は、当ホテルにご宿泊頂きまして誠に有難うございました。またご宿泊に関しましてご満足頂けた様でスタッフ一同大変嬉しく思っております。これからもお客様にご満足いただけるようにサービスの向上に努めて参ります。お忙しい中ご投稿有難うございました。 支配人 大野
by A verified traveler
Posted 13 Sep 2023 on Hotels
Comment from Hotel Management
22 Sep 2023 by Kenji Oono, Hotel Management
上様 この度は、当ホテルにご宿泊頂きまして誠に有難うございました。またご宿泊に関しましてご満足いただけたようでスタッフ一同大変嬉しく思っております。これからもお客様にご満足いただけるようにサービス・接客の向上に努めて参ります。お忙しい中ご投稿有難うございました。 支配人 大野
by A verified traveler
Posted 8 Aug 2021 on Hotels
Comment from Hotel Management
21 Sep 2021 by Kenji Oono, Hotel Management
上様
この度は、当ホテルにご宿泊頂きまして誠に有難うございました。またご宿泊に関しましてご満足頂けたようでスタッフ一同大変嬉しく思っております。これからもお客様にご満足いただけるようにサービス・接客の向上に努めて参ります。お忙しい中ご投稿有難うございました。 支配人 大野
by A verified traveler
Posted 24 Jul 2021
by A verified traveler
As expected, good value
Posted 7 May 2021 on HotelsGood value. Service was good. At reception corrected my mistakes at booking, finding a cheaper alternative to my benefit for the upgrade I needed.
Location is in middle of night life district but room was quiet.
Comment from Hotel Management
8 May 2021 by Kenji Oono, Hotel Management
emperor
Thank you for staying at our hotel. In addition, all the staff are very pleased that they were satisfied with their stay. We will continue to improve our service and customer service so that our customers will be satisfied. Thank you for posting while you are busy. Manager Oono
by A verified traveler
Japanese Only Should Be Their Slogan
Posted 30 Aug 2020 on HotelsCheck in was relatively smooth. I carried several bags from the car in front of front desk person who didn't assist. Hotel was okay except for one major incident. The front desk employees were nasty and cranky anytime I interacted. Almost like they didn't want to assist me, except for one lady who spoke English well. I think it was Ms.T. The lady working on the buffet was extremely nice. The hotel itself is located in the heart of the drinking area of town. I was on the 7TH floor and could hear drunken partiers and noisy singing late into the night. There was huge step from the room up into the bathroom. It was sorta dangerous. Room was tiny. I have travelled to MANY countries. I encountered a first at this place. I totally get it that Japan doesn't have a lot of foreign visitors to the far out regions. I am a permanent resident here so understand the language well and understand the looks folks give when being racist. I came back to the hotel on the second night of my two night stay and the guy behind the front desk had that, what is a foreigner doing here look! He then opened the covid safety curtain to question my presence there and another person on the front desk told him, he is a guest here. It really disappointed me and I was considering checking out right then and there. Hotels.com handled it extremely well and I have total faith in them. I work in hotels in Japan and know this isn't normal to question a paying guest who returns to his room. Will never go back.
Comment from Hotel Management
2 Sep 2020 by Kenji Oono, Hotel Management
emperor
Thank you for staying with us at this hotel. In addition, regarding the accommodation, I am very sorry that the front staff member made me feel uncomfortable. In the future, we will strive to improve customer service and provide guidance so that this kind of thing will not occur. Thank you for your valuable voice while you are busy. We will use it for future improvement. Thank you. Manager Oono
by A verified traveler
Good Value
Posted 8 Apr 2020 on HotelsThe hotel is surrounded by bars and places to get "services". We didn't mind but I don't suggest bringing kids on this side of town lol. The location was pretty good, easy walk to the port to get to the volcano. The hotel staff was super nice and they did a great job keeping our room clean. We didn't get the all you can eat for breakfast because the covid-19 made it dangerous however we got bentos. I'll be honest the bentos wasn't that great and is basically the same thing every time. We were there for 7 days.The really cool thing is all the free soap samples and bath salt, they also had a place where you can choose the type of pillow you want. I don't know if it will be free forever but man it was really nice to choose from 7 different types of pillows. They also had some great deals on gifts you can bring back home.
Comment from Hotel Management
9 Apr 2020 by kenji Oono, Hotel Management
Good
Thank you very much for staying at our hotel. All the staff seemed to be satisfied with their stay and we are very happy. We will continue to improve our services and customer service to satisfy our customers. Thank you for posting while you are busy. Manager Ono
by A verified traveler
Posted 17 Mar 2020 on Hotels
Comment from Hotel Management
30 Apr 2020 by Kenji Oono, Hotel Management
上様
この度は、当ホテルにご宿泊頂きまして誠に有難うございました。またご宿泊に関してご満足頂けたようでスタッフ一同大変嬉しく思っております。これからもお客様にご満足いただけるようにサービス・接客の向上に努めて参ります。お忙しい中ご投稿有難うございました。 マネージャー 大野
