Ratings based on 33 Verified Reviews

4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Aug 2024
5 out of 5
by A verified traveler from Vancouver,BC

Posted 30 Dec 2019
The room is traditional with comfortable bed and sofa . The view is good and hotspring is excellent . I strongly recommend for anyone enjoy Japan hot spring should be in there !
2 out of 5
by A verified traveler

Posted 26 Oct 2019 on Hotels
This Hoshino property is not up to Hoshinoya standard. Very crowded with lots of family and kids. Room is average considering the premium price. Food is average also. Overall poor value for money.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Nov 2018 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Apr 2024 on Hotels
5 out of 5
by A verified traveler

太好了

Posted 29 Mar 2024 on Hotels
星野界品牌的溫泉旅館服務真的沒話說，員工很有禮貌，我自駕遊在大門卸下行李之後，員工不是指示了停車場方向便了事，而是在車前小跑步經一段路引導進入泊位，酒店氛圍寧靜，房間隔音良好，露台可遠觀周遭溫泉區景觀，房間日式風格榻榻米，但配置了床，並且有個空間十足的生活區，－樓溫泉大浴場到凌晨一點，一泊二食日式料理早晚餐都很精緻美味，座位全部半開放式私人房間，餐廳員工很努力用英文解釋每道菜式的材料和烹製方法，住了兩個晚上，感到無比舒適。
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Feb 2024 on Hotels
4 out of 5
by A verified traveler

Horrible check in experience

Posted 27 Dec 2023 on Hotels
Check in is horrifying took 50mins and whole bunch of headless chicken receptionist to do simple check in. It’s the most unorganized hotel ever
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Nov 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Nov 2023 on Hotels
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