Ratings based on 31 Verified Reviews
4.7 Room cleanliness
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Our room was great, we stayed on 12th floor. The place was overall clean, and the view to the ocean was beautiful. This condominium is well maintained, it has a nice kitchen with the necessary pots and pans, dishwasher, and offers free laundry, which is conveniently located on the same floor. As you might be aware, this place is not a hotel, so don't expect housekeeping. We observed some construction in the property but it didn't bother us.
One improvement I think they should consider is expanding the pool, it is small for the size of the property. I would definitely recommend this property, it's well maintained and located next to the Whaler's Village shopping center.
Overall, I would stay here again in the future. Thank you.
Comment from Hotel Management
7 Nov 2024 by Eddy, Hotel Management
Aloha Rachel,Mahalo for choosing to stay with us while visiting Maui. We appreciate your review and comments and will share them with the management team.We look forward to your return. Till then take care.
by A verified traveler
Posted 31 Oct 2024
Great all around
Comment from Hotel Management
31 Oct 2024 by Eddy, Hotel Management
Mahalo for choosing to stay with us during your visit to Maui. We are so glad you enjoyed your time and we look forward to seeing you again.
by A verified traveler
Posted 19 Sep 2024
Est beach for swimming.
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Eddy, Hotel Management
Mahalo for your review. We appreciate your time and are glad you enjoyed your time with us. We hope to see you again in the near future.
by A verified traveler
Posted 27 Aug 2024
We have stayed at The Whaler many times. It is a beautiful property. I will say, however, that some of the units need upgrades. There is some construction happening on tower 1 which caused the pool to be closed down for half a day.
Comment from Hotel Management
29 Aug 2024 by Eddy, Hotel Management
Mahalo for your review. We appreciate you sharing your comments and we will share them with the management team. Glad you enjoyed your time despite the inconveniences. We look forward to seeing you again.
by A verified traveler
Posted 25 Aug 2024
Great kitchen for cooking food, and very close to black rock beach, which is our favorite beach. It's only a 4-5 minute walk. The beach is clean and beautiful in this area.
Comment from Hotel Management
25 Aug 2024 by Ed, Hotel Management
Mahalo for taking the time to share your experience with us! We appreciate your choosing the resort and look forward to welcoming you back to your favorite beach very soon. Until then, safe travels and best wishes.
by A verified traveler
Posted 21 Jul 2024
The area is beautiful you are right by the water. The hotel is older. The water in shower needed more pressure, and it took about 1o minutes for water to heat up. The wind blew through room and would make tiles in bathroom sound like someone was moving things in the night. The TV was a bit challenging to navigate. Staff was quiet but did not make you feel like they were happy you were there. When we called to ask if pool had any rules about bringing own drinks, nobody knew. We had to call to get new towels for room they do not bring fresh ones only upon request. Our door key failed prior to last day there. Parking was convenient did not find out later that it was all connected and you could go directly to lower level. Staff did not mention, they were quiet. Property was clean, and within walking distance of restaurants and a shopping center which was nice. No soda machines or ice machine for public use on hotel property.
Comment from Hotel Management
22 Jul 2024 by Ed, Hotel Management
Thank you very much for your review and for staying with us. We are sorry you encountered some issues especially with the on site staff. That team is under the direction of the condominium association and we will refer your comments to them as they are there to serve all of the condominium owners and guests. We are pleased to know you did find the property clean and well located. These are features that guest at the Whaler do enjoy and value. Thank you again for visiting our island and for providing us important feedback as we strive to ever improve. Safe travels and we hope to see you again very soon. Aloha
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Ed, Hotel Management
Thank you for staying with us and sharing your experience with others as well. We hope to see you again very soon. Until then, safe travels and swift return. Mahalo
by A verified traveler
Posted 8 Jul 2024
The best hotel I've ever been to. Free laundry facility is really nice.
Comment from Hotel Management
8 Jul 2024 by Eddy, Hotel Management
Mahalo for choosing to stay with us. Glad you enjoyed the beautiful property and we hope to see you again in the near future. Keep safe.
by A verified traveler
Posted 6 Jul 2024 on Orbitz
The room was outdated, but decent. There was Excellent views of the ocean from the balcony.
Comment from Hotel Management
7 Jul 2024 by Ed, Hotel Management
Thank you for staying with us and pleased to know you enjoyed your view. Units are individually owned and we will pass your comments back to the owner. We appreciate your choosing to stay with us and hope to see you again very soon. Mahalo
