Ratings based on 15 Verified Reviews

3.6 out of 5
100% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Lost Booking

Posted 12 Aug 2023 on Hotels
I booked this hotel for a 4 night stay for me and two work colleagues. Upon arrival on Sunday afternoon, 6th August 2023, the lady at reception said that she had no record whatsoever of our bookings and said that we couldn’t stay as the hotel was fully booked. When I showed her the paperwork from Hotels.com confirming the booking she was unmoved and refused to honour our booking. No apology although she did telephone a local guest house and they accommodated us for our 4 night stay.
1 out of 5
by A verified traveler

Posted 10 Mar 2023 on Hotels
Incredibly expensive and poor service
4 out of 5
by A verified traveler

Posted 19 Aug 2022 on Hotels
Comment from Hotel Management
21 Aug 2022 by Julia, Hotel Management
Good day Peter,Thank you for taking your time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon.Regards,
4 out of 5
by A verified traveler

Cresta Hotel

Posted 10 Nov 2019 on Hotels
Comfortable and accessible for my needs although slightly expensive
4 out of 5
by A verified traveler

Cresta Jwaneng stay

Posted 10 Oct 2019 on Hotels
You stuck with what you get as there are not really anyone else that cater for accommodation there. Rooms are good and clean, my problem is their restaurant, they have a buffet and for most people that eat a lot it probably works. The ale cart is very limited and both times I had steak (fillet) it was not good. The price to stay is not cheap and only include breakfast that is also not very good. As a compliment, the staff is always cheerful and helpful. Botswana people in general are great
Comment from Hotel Management
10 Oct 2019 by Julia, Hotel Management
Good day Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Jwaneng Hotel is usually proud to offer. I can confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon. Regards, Julia Mbaakanyi Front Office Manager
5 out of 5
by A verified traveler

Stay over trip

Posted 3 Apr 2019 on Hotels
We stayed over for one night on a trip back to SA from Namibia. After a 10 hour journey Cresta was a welcoming sight with everything a tired traveler needs to get a good nights rest. Dinner was easy at the restaurant on site. Warm shower and comfortable bed was very welcomed. Breakfast in the morning also fantastic before going on the road again. Will definitely be back on our next trip.
Comment from Hotel Management
8 Apr 2019 by Palesa, Hotel Management
Dear Anonymous, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng
4 out of 5
by A verified traveler

Posted 27 Dec 2018 on Hotels
Comment from Hotel Management
1 Jan 2019 by Julia, Hotel Management
Good day Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon Regards, Julia Mbaakanyi
4 out of 5
by A verified traveler

Pleasant surprise in a rural town

Posted 13 Nov 2018 on Hotels
We were driving back from South Africa to Namibia and stayed over at this hotel. We were pleasantly surprised, not expecting this quality in a rural mining town. The rooms were spacious, clean, with free Wi-Fi, had a fridge (important when you have carry food and refreshments with you for the long road), and coffee making facilities (coffee, tea and milk provided). There is a good restaurant on site, offering dinner and breakfast, the latter included in the reasonable room rate. They have an inviting-looking pool, which we did not use, though, as we arrived a little bit too late for a swim. One drawback was the smell of raw sewerage in the air, coming from outside the premises, i.e. not the hotels fault. Closing the doors and windows is therefore advisable; the rooms have air-conditioning. It also to keep the ever present mosquitos at bay (Botswana is known for this, not only in Jwaneng). Ask for an insecticide, they are glad to supply it.
Comment from Hotel Management
16 Nov 2018 by Palesa, Hotel Management
Dear Rolf, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We appreciate your feedback and look forward to your next stay. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng
4 out of 5
by A verified traveler

Posted 18 Jan 2018 on Hotels
Comment from Hotel Management
22 Jan 2018 by Palesa, Hotel Management
Dear Richard, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng
4 out of 5
by Rolf Joachim

A good hotel at a convenient location

Posted 29 Dec 2017 on Hotels
The hotel is a good choice for overnight visitors travelling through Botswana on the Trans-Kalahari Highway. It is conveniently located and easy to reach. IT has a good restaurant, that serves a decent dinner (steaks were good) and breakfast. It also has a large swimming pool off in after a long day on the road. The staff is friendly and helpful. The rooms are large, with a comfortable bed. They also have a bar-fridge, which is good for keeping food and drinks that one takes on the road, cold. A drawback is the condition the hotel is in. It needs some serious renovation to bring it up to the standard one can normally expect from a Cresta Hotel. However, for a one-night stay-over, it is still value for money.
Comment from Hotel Management
2 Jan 2018
Dear Rolf Joachim, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We appreciate your feedback on areas needing improvement. We are looking into this. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng
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