Ratings based on 506 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
There’s nothing around the area. Purely for a get away. As long as you here just for the hotel heath stuff. Not worth it.
Comment from Hotel Management
5 Sep 2024 by THE WE PR Manager, Hotel Management
Dear Tenzin, Thank you for taking the time to extend your feedback. I was disappointed to read that your overall stay was not a pleasant one, especially as far as a traffic accessibility and convenience facility management was concerned. Please accept my most sincere apologies and please trust that your comments have been shared with the head of our management to ensure they are looked into immediately. Our team is looking forward to welcoming you back to WE Hotel Jeju. With warm regards.
by A verified traveler
Eco friendly hotel
Posted 27 Jul 2024 on Hotels숲공윈을 끼고 있는 자연친환경적인 호텔. 2박동안 정말 호텔안에서만 지내도 충분한. 안락한 침대. 넓은 객실.다양하고 맛있는 조식. 실내외 수영장. 사우나 그리고 멋진 월리스 프로그램 등 꼭 다시 오고 싶음
Comment from Hotel Management
28 Jul 2024 by THE WE PR Manager, Hotel Management
JUNG YOUB 고객님 안녕하세요.WE 호텔 제주입니다.저희 호텔에 투숙해 주시고 좋은 후기 공유해 주셔서 감사합니다.앞으로도 보다 좋은 서비스로 보답드리겠습니다.감사합니다.
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
4 Jul 2024 by THE WE PR Manager, Hotel Management
Gayle 고객님 안녕하세요.WE 호텔 제주입니다.저희 호텔에 투숙해 주셔서 감사합니다.앞으로도 보다 좋은 서비스로 보답드리겠습니다.감사합니다.
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
3 Jul 2024 by THE WE PR Manager, Hotel Management
SO YEON 고객님 안녕하세요.WE 호텔 제주입니다.저희 호텔에 투숙해 주셔서 감사합니다.앞으로도 보다 좋은 서비스로 보답드리겠습니다.감사합니다.
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by THE WE PR Manager, Hotel Management
안녕하세요.WE 호텔 제주입니다.저희 호텔에 투숙해 주셔서 감사합니다.앞으로도 보다 좋은 서비스로 보답드리겠습니다.감사합니다.
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by THE WE PR Manager, Hotel Management
SUJI 고객님 안녕하세요.WE 호텔 제주입니다.저희 호텔에 투숙해 주셔서 감사합니다.앞으로도 보다 좋은 서비스로 보답드리겠습니다.감사합니다.
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by THE WE PR Manager, Hotel Management
Bong Sil 고객님 안녕하세요.WE 호텔 제주입니다.저희 호텔에 투숙해 주시고 좋은 평점 남겨 주셔서 감사합니다.앞으로도 보다 좋은 서비스로 보답드리겠습니다.감사합니다.
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
25 May 2024 by THE WE PR Manager, Hotel Management
Inchan 고객님 안녕하세요.WE 호텔 제주입니다.저희 호텔에 투숙해 주시고 좋은 평점 주셔서 감사합니다.앞으로도 보다 좋은 서비스로 보답드리겠습니다.감사합니다.
by A verified traveler
Amazing stay
Posted 2 May 2024 on HotelsIt was more than good - really amazing
Comment from Hotel Management
2 May 2024 by THE WE PR Manager, Hotel Management
Dear Tatiana, Thank you for taking your valuable time to provide feedback. We were pleased to read that you had an enjoyable and memorable stay. We are looking forward to welcoming you back at WE Hotel. With warm regards
by A verified traveler
Posted 19 Apr 2024
The grounds are really beautiful, the sheets feel lovely and the staff are very nice.
But- the hotel is aging. The beds are too soft for us. We had constant problems with the central control for the lights, room temperature, and Do Not Disturb/Make up the Room light not working properly. We complained twice in 5 nights but it never worked consistently.
A big drawback for me is you don't have total control of the temperature in your own room. The hotel chooses between heat and AC so, in spring or fall, that can be a problem.
Another drawback is the hotel is not close to anything. In the morning the only way to get a proper cup of coffee before 10 a.m. is to pay for the $35 breakfast, which has to be reserved the day before and is non-refundable. After 10, the lobby bar opens and you can get a $13 cafe latté. Yes, they leave 2 coffee bags (like tea bags) in your room but no whitener or sugar. And it was very weak when I tried it.
The final thing, my husband went to the front desk about a half hour before the forest walk our first morning there to ask how to join. He was told to go wait by the front door. The man leading the forest walk refused to allow him to go even though there were only six or eight people (the limit is 25) saying he hadn't signed up. It felt quite mean. I complained to the manager Mr. Kwan and he basically shrugged it off as a mistake.
We never tried another of their wellness amenities.
Comment from Hotel Management
21 Apr 2024 by THE WE PR Manager, Hotel Management
Dear Sandra, Thank you for taking the time to extend your feedback. I was disappointed to read that your overall stay was not a pleasant one, especially as far as a room facility and using wellness program was concerned. Please accept my most sincere apologies and please trust that your comments have been shared with the head of our management to ensure they are looked into immediately. Our team is looking forward to welcoming you back to WE Hotel Jeju. With warm regards.
