Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jul 2024 on Hotels
호텔 amenity가 좋았습니다. 주변이 매우 친환경적으로 생각됩니다. 호텔 옆 편의점은 그다지 친절하지 않았습니다.
Comment from Hotel Management
16 Jul 2024 by 스위트호텔 제주, Hotel Management
안녕하세요. 고객님고객님의 소중한 리뷰에 진심으로 감사드립니다.저희 호텔은 천혜의 자연환경 가운데 자리한 호텔로 주변 자연경관이 매우 뛰어납니다. 고객님께서 만족하신 것 같아 저희도 기쁜 마음입니다. 앞으로도 만족을 드릴 수 있도록 최선을 다하겠습니다.감사합니다.
by A verified traveler
Posted 20 Jun 2024 on Hotels
by A verified traveler
Posted 28 Jul 2023
I did not like asking for the towel every time. We reserve for 4 people but they keep giving us only 3 towels. Same thing for the bottled water. The room is spacious and the location is nice with restaurants nearby.
Comment from Hotel Management
2 Aug 2023 by 스위트호텔제주, Hotel Management
Dear guest, thank you indeed for your stay and comments. We deeply apologize for your discomfort about miscommunication. We will train and communicate with our staff to prevent this problem from not happening again. Thank you.
by A verified traveler
Posted 17 Jun 2023 on Hotels
The hotel is in a great location, very close to the surfing beach and various tourist attractions. It's a lovely complex, with a shop, small gym and pool (heated, but only open in certain months). The room we had was fine - slightly tired (stained carpets and various worn areas of the room), and didn't smell great, but we weren't there much and it did the job. The staff were friendly, but I didn't find them that helpful (when asking for a nail salon suggestion for example). We also had a frustrating time in one of the on site restaurants, where they overcharged us for a really basic pasta dish - we tried to argue it but got nowhere. Worth noting that the restaurants are both quite pricey unless you order the Korean sharer food. But there's some good restaurants nearby (would recommend the local Thai!). Overall it's a nice hotel, a little worn, but pleasant and does the job if you're there exploring Jeju.
Comment from Hotel Management
20 Jun 2023 by 스위트호텔제주, Hotel Management
Dear guest, thank you for staying at the Suites Hotel Jeju.First of all we apologize for the room condition that you said it was slightly tired. Though it is little bit tired but we keep trying to improve and maintain the condition. And also, we will check the prices and quality of the menus of the restaurants.We sincerely appreciate your comments and we will keep trying to improve and get better.Thank you.
by A verified traveler
Beautiful location
Posted 27 May 2023 on HotelsEverything was absolutely perfect. The staff was really friendly the room was very spacious and clean and the hotel is perfect distance from the beach. We really enjoyed our stay here :)
Comment from Hotel Management
29 May 2023 by 스위트호텔제주, Hotel Management
Dear. HannenThank you very much for taking the time toleave a review of your recent stay at The Suites Hotel Jeju.All our employees are delighted that you enjoyed a lovely visit to the Hotel. We hope that we will have the opportunity to look after you again, when you next visit Jeju Island.With my best regards,The Suites hotel Jeju
by A verified traveler
Posted 15 Dec 2022
Extremely helpful and polite staff, rooms that are very clean and well maintained and very prompt responses to our requests.
Comment from Hotel Management
16 Dec 2022 by 리뷰담당자, Hotel Management
Dear. BoydThank you very much for taking the time toleave a review of your recent stay at The Suites Hotel Jeju.All our employees are delighted that you enjoyed a lovely visit to the Hotel. We hope that we will have the opportunity to look after you again, when you next visit Jeju Island.With my best regards,The Suites hotel Jeju
by A verified traveler
Posted 31 Jan 2022 on Hotels
by A verified traveler
Posted 5 Aug 2021 on Hotels
by A verified traveler
Posted 30 Jul 2021
The hotel is located in JungMun tourist district with many stores and restaurants around, close to beach. The staffs in hotel were friendly and nice. But I think that they may need more custodians and deep cleaning in the bathroom for sink and bathtub. When I came back to hotel in the afternoon, around 2pm, my room had not been cleaned. Overall staying in this hotel was good.
Comment from Hotel Management
1 Aug 2021 by 리뷰담당자, Hotel Management
Thank you very much for taking the time to leave a review of your recent stay at The Suites Hotel Jeju. All our employees are delighted that you enjoyed a lovely visit to the Hotel. Sincerely apologize for the inconveniences however, and we will review internally to improve the problems you have writtein. We do always hope that we will exceed our guests expectations and hope that we will have the opportunity to look after you again, when you next visit Jeju Island.
With my best regards,
The Suites hotel Jeju
by A verified traveler
Posted 23 Jun 2021 on Hotels
It was very good staying. i checked in late and my daughter was sleep, a front desk staff helped me to carry my luggage from car. helped me check in process.
only thing i would like to comment.
1. breakfast : i stay in the Suites hotel since last year, but breakfast food quality is getting bad. there was actually nothing much to eat for me and my daughter.
2. i was informed that hotel was remodelled 3 years ago, but i find lot of molds and scratches in room. also on the ceiling of bathtub, there seems to be a ventilation, but its very open (unable to close it). feels unsafe as there are many news on hidden cameras.
3. i understand of heating is lot of cost, but swimming pool was just cold water.
overall, i like staying in Suite hotel, but above things may need to be reconsider.
thanks to all the staff and i will come back!
Comment from Hotel Management
26 Jun 2021 by 리뷰담당자, Hotel Management
Dear Guest,
Thank you for posting a review to us.
Thank you again for your satisfactory opinion about the employees.
We will refer to your valuable comments on the quality of breakfast and the development of hotel facilities such as rooms.
Thank you again for sharing your experience and we look forward to welcoming you in the future.
Yours sincerely,
Sweet Hotel Jeju
