Ratings based on 943 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by ahyounglee, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. It would have been nice if you had a good time during your stay at the hotel, but I think there was something that was lacking. We hope we can visit you with better service next time you stay. Sincerely, Ah Young, Lee Assistant Front Office ManagerTravelodge Dongdaemun Seoul
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by ahyounglee, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. It would have been nice if you had a good time during your stay at the hotel, but I think there was something that was lacking. We hope we can visit you with better service next time you stay. Sincerely, Ah Young, Lee Front Office Supervisor Travelodge Dongdaemun Seoul
by A verified traveler
Posted 5 Nov 2024
Had a last minute layover in Seoul and most of the hotels were fully booked. Travelodge Dongdaemun is a 5-10 minute walk from the heart of Dongdaemun and a 10-minute walk to Gwangjang Market. If you take transit, it’s a few bus stops or few subway stations away from Myeongdong. Airport limousine bus 6001 has a stop across the street at Baiton Hotel.
The staff here are very helpful. The queen room I was assigned to has lots of wear and tear and the glass panel adjacent to the sink wasn’t clean. The room would feel tight for 2 people. There is a Wow Pass machine in the lobby and luggage scale. Overall, I enjoyed my short stay here.
Comment from Hotel Management
6 Nov 2024 by ahyounglee, Hotel Management
Dear Valued Guest,Thank you for taking the time to provide feedback on your stay at Travelodge Dongdaemun Hotel. We're glad to hear that our location was convenient for your stay, with easy access to Dongdaemun, Gwangjang Market, and public transit.We appreciate your kind words about our helpful staff. We apologize for the issues you mentioned with the wear and tear in the room and the cleanliness of the glass panel. Please be assured that we are taking this feedback seriously, and our housekeeping team will be made aware of the need for improvement in these areas.We're also happy that you found our Wow Pass machine and luggage scale helpful, and we appreciate your positive remarks overall. We hope to welcome you back to Travelodge Dongdaemun for a more comfortable stay in the future. Sincerely, Ah Young, Lee Front Office Supervisor Travelodge Dongdaemun Seoul
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
6 Nov 2024 by ahyounglee, Hotel Management
Dear Valued Guest,Thank you sincerely for taking the time to rate your experience at Travelodge Dongdaemun Hotel. We hope you enjoyed your stay with us, and we look forward to welcoming you back on your next visit. Thank you! Sincerely, Ah Young, Lee Front Office Supervisor Travelodge Dongdaemun Seoul
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by AHYOUNGLEE, Hotel Management
Dear Valued Guest,Thank you sincerely for taking the time to review Travelodge Dongdaemun Hotel. We hope you enjoyed your stay with us, and we look forward to welcoming you back on your next visit. Thank you.Sincerely, Ah Young, Lee Front Office Supervisor Travelodge Dongdaemun Seoul
by A verified traveler
Posted 27 Oct 2024
Everyone was very friendly and spoke wonderful English. They helped us get a taxi for our trip to Seoul station. Highly recommend!!!!
Comment from Hotel Management
28 Oct 2024 by Michelle Operation Manager , Hotel Management
Dear Valued Guest,Thank you so much for your wonderful review, Jennifer! We're delighted to hear that our friendly staff made your stay enjoyable and assisted you with your taxi needs to Seoul Station. It's great to know that you felt well taken care of during your visit. We truly appreciate your recommendation and hope to welcome you back for another fantastic stay in the future!Michelle KIMOperation Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by ahyounglee, Hotel Management
Dear Valued Guest,Thank you sincerely for taking the time to review Travelodge Dongdaemun Hotel. We hope you enjoyed your stay with us, and we look forward to welcoming you back on your next visit. Thank you!Sincerely, Ah Young, Lee Front Office Supervisor Travelodge Dongdaemun Seoul
by A verified traveler
Posted 18 Oct 2024
Nothing only too small room and not kindness
Comment from Hotel Management
24 Oct 2024 by Michelle Operation Manager, Hotel Management
Dear Valued Guest Judi,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. It’s unfortunate to hear that the room size did not meet your expectations and that our service fell short in providing the warmth and kindness we strive for.Your comments are invaluable in helping us improve, and we will make sure to address these areas with our team. We are committed to enhancing our service and ensuring that future stays provide a more comfortable and welcoming experience.We truly hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
by A verified traveler
Posted 14 Oct 2024
Rude, not foreign friendly staff, dirty rooms. Not for foreigners. We were greeted by a memeber in the middle of the night arrival who was particularly rude, unhelpful and couldnt even confirmed whether we were at the right hotel or not. He was yelling at us to pay foe the taxi, which we intend to, had we known we are at thw right place.
The rooms are extremely dirty and unhealthy.
by A verified traveler
Posted 11 Oct 2024
I like the location of this hotel, which is very close to the area's two public markets where there are many options for street food. Very close to subway stations and a major shopping area (Dongdaemun Design Plaza)., with lots of restaurants. Room small but clean. The only down point is the room does not have good noise insulation so we can even hear people next to us coughing. Staff are good in English and quite friendly and polite.
Comment from Hotel Management
14 Oct 2024 by AHYOUNGLEE, Hotel Management
Dear Valued Guest,Thank you for taking the time to provide feedback on your stay at Travelodge Dongdaemun Hotel. We're glad to hear that you enjoyed the location of our hotel, especially its proximity to the public markets and Dongdaemun Design Plaza. We appreciate your comments about the cleanliness of the room and the friendliness of our staff.We apologize for the noise issues you experienced and will work on improving the sound insulation for a more comfortable stay. We take your feedback seriously, and we appreciate you bringing these matters to our attention. I hope you will consider giving us another chance to provide you with the high standard of service that we strive for.Thank you once again for your observations.Sincerely,Ah Young, LeeFront Office SupervisorTravelodge Dongdaemun Seoul
