Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from SINGAPORE
Posted 22 Nov 2024
This is a 3 star hotel, its what it is. 5 star reviews does NOT mean its a 5 star hotel, it isn't.
The gym was at best, the same sizeasour room. 2 walking tread mills and a few barbells... disappointing.
Room was 'OK' but not as spacious as the Best Western near the airport. The WiFi was also unreliable which makes this hotel inappropriate for business. The front desk lent USA 4G router as a work around, it was no better.
cheers, john
Comment from Hotel Management
22 Nov 2024 by Jacob Song Front Office Manager, Hotel Management
Dear Mr. John Edward,Thank you for sharing your experience with us. We sincerely appreciate your feedback, as it helps us improve our services for all our guests.We’re sorry to hear that your stay did not meet your expectations. While we strive to offer a comfortable and welcoming environment, we regret that the gym size and WiFi connectivity fell short of your needs. Your comments regarding the gym equipment and room size have been noted, and we will review these areas for potential improvements.We also apologize for the inconvenience caused by the WiFi issues. While we provided a portable 4G router as a workaround, we regret that it did not resolve the problem effectively. Ensuring reliable connectivity is critical, especially for business travelers, and we will investigate this further to prevent similar issues in the future.We hope you might give us another opportunity to serve you better in the future. Please feel free to reach out directly if you have any additional comments or suggestions.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong
by A verified traveler
Posted 21 Nov 2024
Close to shoppong
Comment from Hotel Management
21 Nov 2024 by Jacob Song Front Office Manager, Hotel Management
Dear Mr. Man lueho,Thank you for your review! We’re delighted to hear that you appreciated our convenient location near the shopping area. Our goal is to provide not only a great location but also a comfortable and enjoyable stay for all our guests. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We hope to welcome you back soon!Best Regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong
by A verified traveler
Posted 20 Nov 2024
centralised area to go anywhere convieniently
by A verified traveler
Posted 8 Nov 2024
Met my crieria - Location, cleanliness and safety. The bed and pillows were heavenly!
Comment from Hotel Management
13 Nov 2024 by Lucas Jung Assistant Front Office Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Myeongdong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Jung Assistant Front Office Manager
by A verified traveler
Posted 8 Nov 2024
It was on an awesome location!
But I didn't like the shower: not too much water strenght and neither got a good distribuiion.
Comment from Hotel Management
13 Nov 2024 by Lucas Jung Assistant Front Office Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Myeongdong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the shower you mentioned, we will forward your feedback to the relevant department and ensure that the room is thoroughly inspected. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Jung Assistant Front Office Manager
by A verified traveler
Posted 22 Oct 2024
The hotel is located right across the Lotte mall which has all types of high end stores such as Chanel, Louis Vuitton, Rimowa and the Apple store. The staff cleans the room very well and there is a laundry room to wash clothes. The only issue we experienced was having to call the staff 3 times throughout the day just to get new towels, but overall they are very friendly and helpful. Definitely would stay here again!
Comment from Hotel Management
23 Oct 2024 by Lucas Jung Assistant Front Office Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Myeongdong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Jung Assistant Front Office Manager
by A verified traveler
Posted 21 Oct 2024
Great location in the heart of Myeongdong for dining, shopping, sightseeing ... bargain for money to stay in this hotel!
Comment from Hotel Management
23 Oct 2024 by Lucas Jung Assistant Front Office Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Myeongdong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Jung Assistant Front Office Manager
by A verified traveler
Posted 18 Oct 2024
We stayed here for 4 nights. The staff at the reception desk were helpful and friendly; room is comfortable as well and the hotel location is very close to the shopping area/airport bus stop.
However, the daily cleanup for our room the janitor might not check and clear the trash bins thoroughly. There’s one day the janitor forgot to clear one of the 2 trash bins, which made the bin extra full that day. Other than that, our stay was a good one.
Comment from Hotel Management
21 Oct 2024 by Lucas Jung Front Office Manager, Hotel Management
We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Myeongdong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be forwarding this to the housekeeping department to improve the cleanliness of the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Jung Front Office Manager
by A verified traveler
Posted 14 Oct 2024
Super clean, friendly staff, overall great experience, wish I would’ve chosen this hotel from the beginning on my trip. Great location
Comment from Hotel Management
16 Oct 2024 by Lucas Jung Assistant Front Office Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Myeongdong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Jung Assistant Front Office Manager
by A verified traveler
Posted 13 Oct 2024
Great location and property.
Comment from Hotel Management
15 Oct 2024 by Lucas Jung Assistant Front Office Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Myeongdong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Jung Assistant Front Office Manager
