Ratings based on 162 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Silver Spring
Posted 4 Nov 2024
Large room and comfortable bed.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear you enjoyed the spacious room and comfortable bed. We hope to have the pleasure of welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler from White Rock
Posted 2 Nov 2024
Very clean! Both desk attendants were very professional and friendly. (Thanks for recommending Lum's!) The room was not very dark as there was light shining around the curtains. The AC unit turned off/on all night and we needed it because it was warm. When the fan was turned on the room warmed up.
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your thoughtful review! We're delighted to hear that you found our hotel very clean and our staff friendly and professional. We appreciate your feedback regarding the room lighting and AC unit; we will address these issues to enhance our guests' comfort. We hope to welcome you back for a more enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Aleecia,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
by A verified traveler
Posted 29 Oct 2024
It was clean and quiet.
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Deborah,Thank you for your great feedback! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
Had some bugs but all is good
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Sharon,Thank you for your feedback! We're glad to hear that, overall, you had a good experience, but we sincerely apologize for the presence of bugs during your stay. Your comfort is important to us, and we will address this issue to ensure it doesn’t happen again. We hope to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Oct 2024
It was noisy and hard to sleep because of the light shining in the window! I barely got any sleep!! The bathroom door had blood drops on it so the room had not been thoroughly cleaned. The towel bar was not secure in the sink area. The plugs would not hold the connection for charging my electronics. So many things wrong with this property that could be easily solved if someone were to spend a little time.
The lady that checked us out was absolutely delightful and welcoming for breakfast!!
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Kellee,We are truly sorry to hear about the issues you experienced during your stay. The noise, inadequate window coverings, and cleanliness concerns, including the bathroom door and towel bar, are unacceptable, and I understand how frustrating that must have been for you. Your feedback regarding the electrical outlets is also noted, as our guests need to have functional amenities. However, I’m glad to hear that the staff member who checked you out was delightful and made a positive impression. We appreciate you bringing these matters to our attention, and we will address them with our team to ensure improvements are made. We hope you’ll consider giving us another chance for a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
I was traveling with my elderly mother and the desk agent, Anthony took the time to find me a comparable unit on the first floor. The room was comfortable and clean.
Comment from Hotel Management
12 Oct 2024 by Hotel Manager, Hotel Management
Dear Linda,Thank you for your wonderful feedback. We're so glad to hear that Anthony provided excellent service by helping you find a first-floor unit for you and your mother. It's great to know that you found the room comfortable and clean. We strive to ensure our guests have a pleasant stay, and we appreciate your kind words. We hope to welcome you both back soon for another enjoyable visit!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Oct 2024
Super comfy bed & hot water for bath ! Quick easy check in & friendly staff
Comment from Hotel Management
10 Oct 2024 by Hotel Manager, Hotel Management
Dear Joanne,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the super comfy bed and had hot water for your bath. It's great to know that our quick check-in process and friendly staff made your stay even better. We appreciate your kind words and look forward to welcoming you back for another relaxing visit!Sincerely, Hotel Manager
by A verified traveler from Burnaby
Posted 21 Sep 2024
Convenience store on site and Cooper's Barbeque on site too.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Hugh,Thank you for your feedback! We're glad to hear you enjoyed the convenience of having a store and Cooper's Barbeque on-site. It's great to know that you had easy access to food and essentials during your stay. We hope to welcome you back soon for another enjoyable visit!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Ron,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
