Ratings based on 826 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
It’s convenient and quite
Comment from Hotel Management
10 Nov 2024 by jb, Hotel Management
Thanks for the 5 star review. We appreciate it and so glad to hear you enjoyed your stay. We hope to see you again very soon.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by jb, Hotel Management
Thanks for taking the time to review us. We appreciate it and hope to see you again very soon.
by A verified traveler from El Centro
Posted 5 Nov 2024
Very easy to check in. Property and room very clean.
Comment from Hotel Management
5 Nov 2024 by jb, Hotel Management
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay and our toucheless check in. We look forward to welcoming you back again very soon
by A verified traveler
Posted 20 Oct 2024
Cute clean room with easy parking and super convenient to a bunch of local attractions. Only negative was that the bathtub was super dirty and the water was yellow. Maybe just part of being in the mountains?
Comment from Hotel Management
21 Oct 2024 by jb, Hotel Management
Thanks for taking the time to review us. We will speak to housekeeping immediately regarding the bathtub. The water has high iron levels and sometimes has a yellow tint to it. It's completely safe, but we understand your concerns.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by jb, Hotel Management
Thanks for taking the time to review us. We always strive for 5 star reviews and would love to hear your thoughts on what it would take to get there.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by jb, Hotel Management
Thanks for the 5 star review. We appreciate it and hope to see you again very soon.
by A verified traveler from Oak Ridge
Posted 15 Oct 2024
The room was clean, but the shower was lousy - very low water flow rate. The exhaust fan in the bath apparently didn't work, so I opened the bathroom window - which opened to the balcony of another room. The liquid soap dispenser in the shower barely dispensed. The bed sagged. We requested and paid for early check in, but the staff didn't know about it and the manager was elsewhere. The staff were nice; they simply didn't know they were supposed to make up a room early for us. The office was vacant. One nice thing: the AC/heater was quiet and worked well.
Comment from Hotel Management
16 Oct 2024 by jb, Hotel Management
Thanks for sharing your experiences with us. We checked your reservation and show that you were in fact checked in at 12:50 pm, which is well before the normal check in time of 4pm. We also tested the water in your room and fan. Both were working very optimally. We assume you didn't pull the faucet out enough to have the water flow at full power. The liquid soap dispenser also works perfectly fine. You just have to push the pump to get it to come out.
by A verified traveler
Posted 13 Oct 2024
We had to wait to check in because the staff had left the property to get dinner. When we called the number, we had to call 3-4 times before getting an answer.
Also, a staff member unlocked our door and walked in on us an hour before check out. My girlfriend was changing at the time!
Comment from Hotel Management
14 Oct 2024 by jb, Hotel Management
Thanks for sharing your experiences with us. Our check in is remote and you are messaged check in instructions as soon as your room is ready. We show you were messaged the check in instructions at 2:47pm. We also always knock before entering a room. Housekeeping staff doesn't start cleaning rooms until after the 11am check out time. We are sorry about that and will be sure to speak to them immediately.
by A verified traveler
Posted 12 Oct 2024
The property was very cute and we enjoyed our stay. There could be a little bit of updates, but overall it was very charming and we would stay there again.
Comment from Hotel Management
12 Oct 2024 by jb, Hotel Management
We're so happy to hear you enjoyed your stay with us, and would stay with us again. We hope your travels bring you back to us again very soon.
by A verified traveler
Posted 9 Oct 2024
I liked that I got messages on my phone of when the room was ready, the room numbrs and the codes to get it. We needed Ice in the rooms so we called the front desk and it was delivered on our rooms before we even go there. Two dinning places in walking distance were great. We will return
Comment from Hotel Management
9 Oct 2024 by jb, Hotel Management
We're so happy to hear you enjoyed your stay and appreciate out remote check in process. We look forward to welcoming you back again very soon.
