Ratings based on 886 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
It was clean and I had a great experience!
Comment from Hotel Management
13 Jan 2025 by Dancy Sisco-General Manager, Hotel Management
Thank you so much for taking the time to leave this great feedback! I am so glad you enjoyed your stay! We hope to see you again if your travels bring you back to the Joplin area.
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Dancy Sisco-General Manager, Hotel Management
Thank you for taking the time to leave a rating! I am so glad you enjoyed your stay with us! We hope to see you again soon if your travels bring you back to the Joplin area.
by A verified traveler from Ypsilanti
Posted 3 Jan 2025
Dirty smell rooms
Comment from Hotel Management
3 Jan 2025 by TownePlace Suites Joplin, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience with an odor is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler from Ypsilanti
Posted 3 Jan 2025
Stayed twice at the hotel, both time the the rooms smelled dirty.
Comment from Hotel Management
3 Jan 2025 by TownePlace Suites Joplin, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience with an odor is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler from Pampa
Posted 31 Dec 2024
When we arrived we were given a room which had not even been cleaned. The sofa bed was pulled out and sheets were messed up like they had been slept in and the room stank. I went down to the front desk and she immediately gave us a different room. That room was in order but it also did not smell clean. The bed was not very comfortable. It was really lumpy. Breakfast the next morning was pretty decent. It was a place to sleep but I personally wouldn't stay here again
Comment from Hotel Management
3 Jan 2025 by TownePlace Suites Joplin, Hotel Management
Thank you so much for taking the time to share your experience with us. Your experience is below our standards, and I apologize for any inconvenience this may have caused. I appreciate you bringing this to our attention. I have alerted our leadership team to address this issue so that this does not occur again in the future. We hope you give us an opportunity to redeem ourselves with you on your next trip through town.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by TownePlace Suites Joplin, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Dancy Sisco-General Manager, Hotel Management
Thank you for taking the time to leave a rating! I am so happy to see that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 28 Dec 2024
Pool is clean and hotel is clean.
Comment from Hotel Management
28 Dec 2024 by TownePlace Suites Joplin, Hotel Management
Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back on your next trip through town.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
13 Jan 2025 by Dancy Sisco-General Manager, Hotel Management
Thank you for taking the time to leave a rating. I am very sorry that you didn't enjoy your stay with us. We would love the opportunity to hear your feedback and learn how we can make your stay an excellent one! I hope you will give us another chance in the future if you are back in the Joplin area.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
10 Jan 2025 by TownePlace Suites Joplin, Hotel Management
Thank you so much for taking the time to share your experience with us. We truly appreciate hearing when we have provided you with great customer service. We look forward to welcoming you back on your next trip through town.
