Ratings based on 979 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The smell of my original room was so musty/moldy i asked to be moved. Without hesitation, the front desk moved me (thusly the 5 staffs for staff). The hallway smelled like someone had just toked IN THE HALLWAY and the parking lot looked like an open air drug market. I so seriously hated the decision to stay here i cut my stay short because i didn't feel safe.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Nathan, We're sorry to hear about your experience and appreciate your feedback. We take all guest concerns seriously and have shared your comments with our team for review. Our property strives to provide a safe environment for all our guests, and we regret if we fell short in meeting your expectations on this occasion. Your safety and comfort are our top priorities, and we will address this internally to ensure a better experience for future guests.
by A verified traveler
Posted 14 Nov 2024
i asked for a handicapped room. The toilet ad bed were fine. The desk chair was not made for people with knee replacements, too low, and felt the wheels could be a safety issue, rolling away. could have used a more comfortable chair also, not just a desk chair. I liked the pancake maker, would have liked more protein for breakfast. The shower stool was also too low to use,
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Sharon,Thank you for sharing your feedback with us. We appreciate your comments about the room features. We will make sure to pass your input along to the relevant team for their review. Your input on the breakfast options and shower stool height are noted and will be considered for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience next time.
by A verified traveler
Posted 29 Oct 2024
This hotel was rough - pink mold in bathroom, stains in drop ceiling. Would not stay here again.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Emily, We regret to hear about your experience and appreciate your feedback. Your comments will be shared with our team for further review and improvements. We encourage you to contact our management directly to discuss your concerns in more detail.
by A verified traveler
Posted 24 Oct 2024
Room stunk and the area was not safe
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Brian, We are disheartened to hear about your experience and apologize for any inconvenience caused. We take guest feedback seriously and will address this with our team for improvement. Your safety and comfort are important to us, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 22 Oct 2024
The property was fine for an overnight stay. The room was big and spacious.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Gay,We're glad to hear that you found your room spacious during your stay with us. Your comfort is important, and we appreciate your feedback. Thank you for choosing our property, and we hope to welcome you back in the future.
by A verified traveler
Posted 22 Oct 2024
Don't waste your money in this run-down place. This hotel needs some much-needed upgrades or at least to be maintained and cleaned; the hallways smell just like the rooms; the bed sheets are old, and we found dry blood stains on the sheets and pillows; the carpets were dirty and not vacuumed at all, the bathroom tiles are filled with mould. Clearly, the owners don't care about maintaining this hotel and only care about the money from the customers; the people were also not the friendliest.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Jessica, We appreciate your feedback and regret to hear about your experience. We take guest satisfaction seriously and will address your concerns with the relevant departments for further review. We strive to provide a comfortable stay for all our guests and will work towards providing a better experience in the future.
by A verified traveler
Posted 18 Oct 2024
The only thing good about this place was the comfortable bed. The bed spread smelled of insect spray. Toilet had black mold at top of bowl. Bathroom door appeared to have soap or toothpaste on the backside, shower curtain was filthy, sliding door was sticky with white substance on inside. Tried to call front desk from room phone, the phone didn't work. TV wouldn't shut off with remote, had to unplug. Floors were filthy along edges of carpet and in corners, did not have a Do not disturb door hanger, no stoppers for bath sink or tub, wall in shower was dirty. All around very filthy place.
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Jayne,We value your feedback and apologize for any inconvenience experienced during your stay. Rest assured, guest satisfaction is our top priority and we will address these concerns with our team for improvement. Our goal is to provide a clean and comfortable environment for all guests to enjoy. Thank you for bringing these issues to our attention so we can make necessary adjustments to enhance our guests' experience.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Kyra,We are thrilled to hear that you had an excellent experience during your stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another memorable visit.
by A verified traveler from Aurora
Posted 11 Oct 2024
Location
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Pamela,We appreciate your feedback regarding our location. Our team values all comments and will take this into consideration for potential improvements. Please feel free to reach out to our management team with any further suggestions.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Kayla, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
