Ratings based on 824 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tyrone
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Marc,Thank you for your amazing five-star rating! We are thrilled that you had a fantastic stay. Guests like you motivate us to continually improve and provide top-tier service. Your feedback is truly inspiring to our team, and we’re excited to welcome you back in the future for another memorable experience.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
We booked this hotel based on the reviews but when we got our room, it was dirty, outdated, the walls had patched all over the place showing signs it was fixed, the bed sheets had stains, the sink tap had dry and dirty toothpaste spit on it, once we saw this as well we told staff, The staff was great they helped us by moving to a different room and gave us a suit for the trouble. When we moved room, The Closet door was off and leaning against the wall. right away we got worried.. but the room and sheets were cleaner and since it was late and traveling with kids we stayed. The staff was great, very helpful but the condition of the rooms were beyond acceptable. Based on the state of the rooms i would not stay there again. You could still see the dust packed over the years in the corners of the carpet floors, ancient Caulking taps etc.. I mean it was 99 per night so we got what we paid but at least hygiene needs to be top notch!
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Thank you
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Thank you
by A verified traveler
Posted 25 Oct 2024
For $200 a night in a small town, I would expect a nicer hotel. The sheets were like sand paper. The bathroom was old, mildew in shower, floors were dirty from years of not being well cleaned, the shower curtain was in shreds, the TV remote didn't work. The breakfast was horrible. Just overall disappointed for a Best Western for that kind of money.
Comment from Hotel Management
25 Oct 2024 by GM, Hotel Management
Thank you
by A verified traveler
Posted 24 Oct 2024
Pictures looked good but the hotel wasn’t kept up upon arrival. Just a ok place to sleep.
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Corey,Thank you for your feedback. We're sorry to hear that the hotel did not meet your expectations upon arrival. We strive to maintain our property to provide a comfortable experience for our guests, and your comments will help us address areas that need improvement. We appreciate your input and hope to provide you with a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
BEDBUGS & CRACK SHACK . worker also stated bugs have been seen previously from “food”
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Michael,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
by A verified traveler
Posted 14 Oct 2024
Grossly unsanitized
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Robert,Thank you for your feedback. We sincerely apologize if the cleanliness of our property did not meet your expectations. Maintaining a clean and sanitized environment is a top priority for us, and we will address this issue with our housekeeping team immediately. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Gym was lame. otherwise nice.
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Ben,Thank you for your feedback! We're glad to hear you enjoyed your stay overall, but we're sorry to hear that the gym did not meet your expectations. We appreciate your input and will consider your comments for future improvements. We hope to welcome you back for an even better experience next time!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Sep 2024
Room wasn’t cleaned and fridge didn’t work
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Carla,Thank you for your feedback. We apologize for the inconvenience you experienced with the cleanliness of your room and the malfunctioning fridge. This is not the standard we strive for, and we appreciate you bringing these issues to our attention. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Loved it
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear Juliean,Thank you for your perfect rating! We're thrilled to hear that you loved your stay. Your support means a lot to us, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
