Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 22 Dec 2024
We arrived in evening with 5 kids post cruise. Lindsey the evening person made sure we had adjoining rooms and fresh extra linens for the pull out sofas.
When I tried to use the washer it wouldn’t work and with days of swimming- cruising- car travel we had one bunch of dirty socks that just had to be addressed for the way home.
Lindsey became our Christmas miracle elf when she offered to throw the load in their washer rather than have us go out to find a laundromat on a cold dark night with super tired kids.
Instead of being stressed we spent the evening in the warm indoor pool- so THANK YOU Lindsey!!! That little act of kindness meant a lot to 7 tired travelers on Christmas week!
Comment from Hotel Management
27 Dec 2024 by Customer Care Team, Hotel Management
Dear Patricia,Thank you for sharing such a wonderful review of your stay with us! We're thrilled to hear about your experience, and particularly delighted by your kind words about Lindsey's exceptional service. It's heartwarming to know that she was able to help make your Christmas week travels more comfortable and enjoyable for your family.We take great pride in our team members going above and beyond to assist our guests, and Lindsey truly exemplified this spirit. It's wonderful to hear that your family was able to enjoy our indoor pool and relax after your long journey instead of worrying about laundry. These are exactly the kinds of moments we strive to create for all our guests.We look forward to creating more wonderful memories with you and your family on your next visit to Jonesboro. Warm regards,Guest Experience Team
by A verified traveler
Posted 17 Dec 2024
The overall stay was nice. The pool was nice. Great customer service, clean rooms, great breakfast.
Comment from Hotel Management
19 Dec 2024 by Customer Care Team, Hotel Management
Dear Sharron,Thank you for sharing your fantastic review! We're delighted to hear about your wonderful stay with us at Fairfield Inn & Suites Jonesboro. It's especially rewarding to know you enjoyed so many aspects of your experience, from our refreshing pool to our friendly service.We take great pride in our clean, comfortable accommodations and our breakfast offerings, so it's wonderful to receive your positive feedback about both. Our team works hard to ensure every guest feels welcomed and well-cared for during their time with us.We look forward to welcoming you back on your next visit to Jonesboro!Warm regards,Guest Experience Team
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Customer Care Team, Hotel Management
Dear Jalil,Thank you for the excellent rating of your stay at Fairfield Inn & Suites Jonesboro! We're thrilled that your experience with us met all your expectations and earned such wonderful recognition.Even without specific details, your top rating tells us that we succeeded in providing you with the kind of exceptional experience we aim to deliver to all our guests. Our team takes great pride in upholding Marriott's high standards of service and comfort.We look forward to welcoming you back to Fairfield Inn & Suites Jonesboro soon.Warm regards,Guest Experience Team
by A verified traveler
Posted 25 Nov 2024
My family and I were in rooms 217 and 219. When we checked in The trash cans in the bathroom had not been emptied. We had to call a few times to have the room cleaned which didn’t get taken care of until after 5 pm! Both day and nights we had to listen to loud walking and jumping throughout the entire night from the guests above our room in 317! Called the front desk several times about this and it continued. Breakfast on our last day wasn’t even out at 7 am! Guests had to wait till 7:30 am. I’m requesting at least a refund comp of 1 night back at least. Very unhappy and upset over this.
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay at Fairfield Inn & Suites Jonesboro. We value every guest's experience and appreciate you bringing these matters to our attention.We take great pride in our service standards, and we're grateful for your comments regarding room readiness and comfort. Our housekeeping schedule typically ensures rooms are refreshed in a timely manner, and we appreciate you helping us identify areas where we can enhance our service. Regarding our breakfast service, we strive to maintain consistent hours to meet our guests' needs, and we thank you for this feedback about our timing.We understand this experience wasn't what you expected from our hotel. Our team remains committed to providing exceptional experiences for all our guests.We hope to have the opportunity to regain your trust on a future visit.Warm regards,Guest Experience Team
by A verified traveler
Posted 24 Nov 2024
Staff was friendly. Some one was up at 430am slamming a door that kept us up
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Steve,Thank you for your great review and for highlighting our friendly staff! We're delighted that our team members made a positive impression during your stay at Fairfield Inn & Suites Jonesboro.We appreciate your feedback regarding room comfort during your stay. Our goal is to ensure every guest enjoys a peaceful and restful experience, and we value your comments as they help us enhance our service standards.We look forward to welcoming you back on your next visit to Jonesboro and providing you with an even more enjoyable stay.Warm regards,Guest Experience Team
by A verified traveler
Posted 18 Nov 2024
As advertised
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Bonita,Thank you for taking the time to share your wonderful rating with us! We're delighted to hear that your experience at Fairfield Inn & Suites Jonesboro met your expectations. Our team strives to deliver exactly what we promise to our valued guests.We take great pride in consistently delivering on our commitment to quality and service, and it's rewarding to know we achieved this during your stay.We look forward to welcoming you back to Fairfield Inn & Suites Jonesboro on your next visit to the area.Warm regards,Guest Experience Team
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 18 Oct 2024
Room was fine and the desk staff were very friendly. The breakfast buffet was very limited.
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Charles,Thank you for staying with us at Fairfield Inn & Suites Jonesboro and for sharing your feedback. We're delighted to hear that you found our room accommodations satisfactory and that our front desk team provided friendly service – that's exactly what we strive for!We appreciate your comments regarding our breakfast buffet. As a brand that takes pride in starting our guests' day right, we value this feedback and will review our current breakfast offerings to ensure we're meeting our guests' expectations and Marriott's standards.We hope to welcome you back on your next visit to Jonesboro and provide you with an even better experience.Warm regards,Guest Experience Team
by A verified traveler
Posted 8 Oct 2024
Very friendly staff. Comfortable rooms. Convenient location.
Comment from Hotel Management
18 Oct 2024 by Customer Care Team, Hotel Management
Dear Jane,We're absolutely thrilled to receive your wonderful feedback! It's guests like you who make our job at Fairfield Inn & Suites Jonesboro truly rewarding. We're delighted that our friendly staff, comfortable rooms, and convenient location contributed to your excellent stay. Our team works hard to ensure every guest feels welcome and comfortable, so it's fantastic to know we hit the mark with you. Your perfect rating is the best compliment we could ask for and motivates us to maintain our high standards for all future guests.Thank you for choosing us for your stay in Jonesboro. We hope to have the pleasure of welcoming you back soon for another great experience.Warm regards,Guest Experience Team
