Ratings based on 379 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
The room is so well set up, and so quiet. Staff is kind and helpful. I felt safe traveling alone, and taking my small dog out.
My new fave hotel chain to stay in, having stayed 2x in 3 weeks. I will go back.
Comment from Hotel Management
27 Oct 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you for your fantastic review! We’re thrilled to hear that you felt safe and comfortable during your stay, and that our staff made a positive impression. It’s wonderful to know that we’ve become your favorite hotel chain! We can’t wait to welcome you and your dog back soon for another great experience!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you for the wonderful review and for taking the time to share your feedback with us! Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you for choosing us for your travel plans! We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the TownePlace Suites Joliet South in the near future.
by A verified traveler
Posted 27 Aug 2024 on Hotels
Every time I visit the area, I try to stay at this hotel. My stay was great as always
Comment from Hotel Management
28 Aug 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you for your great feedback. It's always a pleasure having you stay with us and we look forward to your next visit to us!
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
From our hospitality to our accommodations, we're happy to know that you enjoyed everything about your visit to our facility! We look forward to hosting you again the next time you are visiting the area.
by A verified traveler
Not super happy
Posted 16 Aug 2024 on HotelsThe first room was very mildewy and damp. The ventilation wasn’t good, my eyes were starting to burn as we got our stuff into the room, my husband who is allergic to mold at at red complaining he was having trouble breathing. I went downstairs and asked to switch room, they were very accommodating with switching rooms, we had to downgrade to a smaller room with our two kids which was better than the moldy room. The breakfast was terrible, not many options, no waffles during the week. The oatmeal was NOT edible, very watery most of the days it was like gray water with with occasional clumps of “oats”,sausage patties looked freezer burnt and then reheated. A positive,they had a few options for GF which was nice. We ended up eating at the McDonald’s next door and then the Cracker Barrel.
Comment from Hotel Management
17 Aug 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and appreciate you alerting us to a few concerns that needed our immediate attention. We are sorry there were several issues during your stay and that we fell short in making you feel comfortable during your visit. We would like an opportunity to serve you better and regain your trust in our hotel.
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with us. We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal.
by A verified traveler
Fantastic stay
Posted 5 Aug 2024 on HotelsBeautiful, spacious, very clean room! The beds were very comfortable!
Comment from Hotel Management
5 Aug 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you for leaving a review. We’re so glad you were able to visit us at the TownPlace Suites Joliet South. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
14 Jul 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Thank you for taking a moment to share your experience at the TownePlace Suites by Marriott Joliet South. We are so pleased to hear you found nearly everything to your liking. We look forward to welcoming you back again soon.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by TownePlace Suites by Marriott Joliet South, Hotel Management
Daniel, thank you for choosing to stay with us. Please accept our apologies for the inconveniences you experienced during your visit. We would love to welcome you back so that we can provide you with the outstanding service you deserve. We look forward to seeing you the next time you are in the area.
