Ratings based on 195 Verified Reviews

4.2 out of 5
58% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Nov 2024
An excellent location
5 out of 5
by A verified traveler

Posted 8 Oct 2024
staff was excellent -
5 out of 5
by A verified traveler

Posted 23 Jul 2024
Very friendly staff and very clean aérea
Comment from Hotel Management
23 Jul 2024 by Hotel Excelaris Grand Resort Conventions & SPA, Hotel Management
Dear Isidro, we appreciate your comments and it is nice to know that your stay has been excellent.
3 out of 5
by A verified traveler

Posted 8 Jul 2024
Service on restaurant average. Reception information on surrounding area poor.
Comment from Hotel Management
23 Jul 2024 by Hotel Excelaris Grand resort Conventions & SPA, Hotel Management
Dear Cirilo, thank you for your comments. We will gladly work on the areas of opportunity that you mentioned.
5 out of 5
by A verified traveler from TX

Posted 5 Jul 2024
Very clean and organized great customer service .
Comment from Hotel Management
23 Jul 2024 by Hotel Excelaris Grand resort Conventions & SPA, Hotel Management
Dear Jesus, we appreciate your comments and hope you visit us again soon.
2 out of 5
by A verified traveler

Posted 1 Jul 2024
Very Nice, Hotel probably Nicest Hotel I. The area unfortunately staff does not Give You Good Feel when it Comes Customer Service, we are getting married in this area and we’re interested in looking at the hotels for a future date for our guest and the girl working at the front desk not the one with the glasses the other one had such a horrible attitude I do not understand how a hotel like this higher somebody like that with that type of personality to be at the front desk to receive guest. Hotel is nice compared to others in the area, but the staff a lot of work. Every time I ask for something You feel like you were Doing them a favor.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Jun 2024 on Hotels
5 out of 5
by A verified traveler

Posted 31 May 2024
Comment from Hotel Management
12 Jun 2024 by Gerencia, Hotel Management
Estimada Maria, gracias por tu visita.Esperamos regreses pronto.
4 out of 5
by A verified traveler

Hotel Limpio y Basico

Posted 26 Feb 2024 on Hotels
El hotel esta bien para pasar 1 o 2 nochea...basico, limpio, ciartos auper amplios...las inatala ionea de la alberca se ven lindas aunq no las utilize Los colchones de la cama (hab 210) uno en particular muy desgastado...el baño limpio pero ya se le ven sus años...
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jan 2024
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