Ratings based on 360 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Singapore
Posted 2 Nov 2024
During midnight 4am, the upper floor keep have thing drop or pulling sofa or tablet sound.
by A verified traveler
Posted 31 Oct 2024
It is smacked in the middle of the city which understandably can get pretty noisy at night
by A verified traveler
Posted 27 Oct 2024
( ) Property near shipping malls.
(-) But the facility need to improve, the seats at lobby surface worn out, the room soap dispenser is not working, sound proof between rooms can hear furniture movement above the room.
by A verified traveler
Posted 2 Sep 2024 on Hotels
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024
Convenience and cleanliness
by A verified traveler
Hotel not maintained well.
Posted 2 Jul 2024 on HotelsJust sharing our experience & observation. We (4pax) checked in to Suasana Suites Hotel Johor Bahru along Jalan Trus on 21/06/2024, Friday. Upon check-in, we realized that only 1 guest lift, out of the 4, is working. There was a notice at the frontdesk dated 11/06/2024, informing that all 4 guest lifts are out of order & only the service lift was available. With 1 guest lift & 1 service lift available at the point of our check-in, we took an average of 40mins to wait for either lift. 2nd guest lift was up & running on 23/06/2024. This incident had compromised our experience with the hotel. There was no effort made for service recovery. The room itself was poorly maintained. Clothes holder behind bathroom door was loose, towel rack was loose, bathroom tap fell off, kitchen tap was leaking, toilet roll holder was loose, cockroach in the living room. We stayed at Level 29, we were able to hear the music from Lepak Corner quite clearly till wee hours on Friday & Saturday. In the morning, the construction sound started as early as 8am. This is my second time here. The first time was in Aug 2023 and I had a good experience- bed was comfortable and room was clean. But I can’t say the same this time round. I will think twice about booking this hotel again.
by A verified traveler
Posted 16 Jun 2024 on Hotels
Through out the stay all the lifts were out of order except the service lift.
Inconvenience and lack of communication and updates.
by A verified traveler
Last time staying here
Posted 14 Jun 2024 on HotelsAll the lifts were down and wasted time to use cargo lift 30 mins each time. Stayed 3 nights and maintenance still cannot fix the lift. Definitely give this property a miss. Horrid experience and just spoil the holiday mood.
by A verified traveler
Posted 7 Jun 2024
