Ratings based on 965 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Not right on the freeway but was pretty good overall.
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Noisy area
Comment from Hotel Management
25 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello LaFondra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Johnson City. It's great to see you enjoyed your stay, resulting in a 4/5 score. Regarding the noise disturbance, I do apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Nov 2024
Bad
Comment from Hotel Management
23 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Crystal,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JOHNSON CITY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with bad encounter you had. We ultimately aim for all our guests to have a positive and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Nov 2024
Nice place.
Comment from Hotel Management
22 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Larry,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Johnson City. I was happy to read that the property was to your liking, resulting in a 5/5 rating. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler from Chesterfield
Posted 17 Nov 2024
Bed and pillows were extremely uncomfortable.
Comment from Hotel Management
19 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Arie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Johnson City. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with bed and pillow being uncomfortable. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from Christiansburg
Posted 16 Nov 2024
On day one killed 4 roaches in my room. The staff was great and moved me to another room but the next room reeked of cigarettes, this is a non-smoking hotel supposedly. So the staff did move me again and next room was ok. The beds are horrible was scared a spring was going to come through and stab me. The place needs a lot of work and I was told the owners were out of the country, go figure. Anyways you get what you pay for it’s cheaper than most but not nice by any means!! Will not be returning there for sure!!
Comment from Hotel Management
20 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear August,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Johnson City. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our great staff and affordable rates. You indicated that you were unsatisfied with the pest you reported, beds not being to your liking and the odor of the room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
Was not a full service hotel
Comment from Hotel Management
20 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Marci,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Johnson City. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with hotel not being full service. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Cierra, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JOHNSON CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Teresa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JOHNSON CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
