Ratings based on 720 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Caitie Eberz, GM, Hotel Management
Hi Angela!Thank you so much for taking the time to rate your stay with us! We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 1 Dec 2024
Great experience.
Comment from Hotel Management
2 Dec 2024 by Caitie Eberz, GM, Hotel Management
Hi Teresa,We’re so glad you enjoyed your stay with us! Hope to see you again soon for another great experience!
by A verified traveler
Posted 29 Nov 2024
Nice place
Comment from Hotel Management
2 Dec 2024 by Caitie Eberz, GM, Hotel Management
Hi Elizabeth! Thank you so much for taking the time to tell us about your stay. We hope to see you again soon!
by A verified traveler
Posted 24 Nov 2024
We have stopped here 3 times now on our way to Great Wolf Lodge.
The pool keeps us coming back. It’s the warmest pool at any hotel we’ve ever experienced! The staff are extremely friendly too!
Comment from Hotel Management
25 Nov 2024 by Caitie Eberz, GM, Hotel Management
Hi Tracy,Thank you so much for reviewing your stays with us! I'm so glad to hear that you and your family enjoy staying with us on your way to Great Wolf. We look forward to seeing you again on your next trip!
by A verified traveler from bronx
Posted 14 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Caitie Eberz, GM, Hotel Management
Hi Winston!Thank you for taking the time to rate your stay with us! We hope to see you again!
by A verified traveler
Posted 13 Nov 2024
bad hotel
Comment from Hotel Management
13 Nov 2024 by Caitie Eberz, GM, Hotel Management
Dear Alicia,I'm so sorry you didn't enjoy your stay with us. We appreciate your feedback and will continue to work towards improvement.
by A verified traveler from Dundas
Posted 19 Oct 2024
The property was under construction. Work started early morning right outside our door and in room beside. Drilling sawing hammering. Yelling loud on phones and to each other. They put down plastic on the floor and it was too slippery for my 84 year old mother to walk on so we were trapped in our room. The hotel says they have recommended you refund our money
Comment from Hotel Management
13 Nov 2024 by Caitie Eberz, GM, Hotel Management
Dear Sari,I'm so sorry you didn't enjoy your stay. We did hold off on any construction work until after 9am out of respect for sleeping guests, and we assisted you and your elderly mother down to your car as soon as you alerted us to the issue. I'm so sorry that we couldn't do more.
by A verified traveler from Macedon
Posted 28 Sep 2024
The room didn't have mattress covers, one of the comforters had stains that were visible. The bathroom toilet had visual stains around the base.
Not a positive experience.
Comment from Hotel Management
8 Oct 2024 by Caitie Eberz, GM, Hotel Management
Dear Jonathan,I'm so sorry to hear about your experience at our hotel. It is certainly not our norm and I will address it with the appropriate departments so that it does not happen again. We appreciate your feedback and hope to see you for a better stay.
by A verified traveler
Posted 22 Sep 2024 on Hotels
Second time starting and will stay again!
Comment from Hotel Management
25 Sep 2024 by Caitie Eberz, GM, Hotel Management
Thank you for reviewing your stay! We appreciate your feedback and look forward to welcoming you back in the future!
