Ratings based on 975 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
It was quite and private.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Rocky,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 16 Nov 2024
The front desk staff go above and beyond to be helpful.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Renee,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
by A verified traveler
Posted 5 Nov 2024
Very dissatisfied with early morning crew Sunday night/monday morning
I was treated like my money wasn't good enough. Started nitpicking lil irrelevant sayings. Kitchen staff lady / housekeeper continuously stares me up and down while I'm trying to eat with attitude on her face like I'm trying to steal the food. Made me very uncomfortable will not be returning to this facility again
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Renee,Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the negative interactions you encountered with our staff during your stay. This is not the level of service we aim to provide, and we sincerely apologize for the discomfort and frustration you experienced. We understand how important it is for every guest to feel welcomed and respected, and we regret that this was not your experience. Please be assured that we take your concerns seriously and will address this matter with the team to ensure proper training and conduct moving forward. Your feedback is invaluable in helping us improve, and while we regret that we fell short during your visit, we appreciate you bringing these issues to our attention. We hope you will consider giving us another opportunity to provide the warm, respectful hospitality you deserve.Sincerely,Management Team
by A verified traveler
Posted 3 Nov 2024
Absolutely filthy. The sheets were clean as far as I could tell. Hole kicked in the TV stand. Bathroom was filthy, looks like a soda can may have exploded on the door or worse! Pee!?!? Very tired property!!! Exterior balcony is filthy as well. Could use a good power wash or something. Very disappointing.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Patricia,Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the property during your stay, as it did not meet the standards we strive to uphold. We are truly sorry for the cleanliness issues you encountered, including the state of the bathroom, the damaged furniture, and the overall appearance of the exterior. This is certainly not the experience we want for our guests. Please know that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that the necessary improvements are made immediately. We understand your disappointment and regret that your stay was not as expected. We truly appreciate you bringing this to our attention, and we hope you will consider giving us another opportunity in the future to provide you with a much-improved experience.Sincerely,Management Team
by A verified traveler
Posted 31 Oct 2024
Most of the staff were polite and helpful. However the owner was peevish, grumpy and unnecessarily condescending... maybe someone quit & left him to take care of things?
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Larry,Thank you for sharing your feedback with us. We're pleased to hear that our staff provided you with a positive experience, and we’re grateful for your acknowledgment of their efforts. We are truly sorry to hear that your interactions with the owner did not meet the standards of hospitality we strive to deliver. We understand how important it is for every team member to create a welcoming environment, and we regret any instance where you may have felt uncomfortable or unappreciated. Your feedback is invaluable to us, as it highlights areas where we can continue to improve. Please know that we are committed to providing a consistently excellent experience for each of our guests, and we will address your comments with the utmost seriousness. Thank you once again for bringing this to our attention. We hope to welcome you back in the future and are confident you will enjoy a fully positive experience.Best Regards,Management Team
by A verified traveler
Posted 19 Oct 2024
It would have been nice to have a handicapped shower in our room. I do understand there were only a few and they were taken.
Comment from Hotel Management
31 Oct 2024 by M, Hotel Management
Dear Mary,Thank you for your feedback regarding your recent stay. We appreciate your understanding about the availability of handicapped-accessible showers, and we apologize for any inconvenience this may have caused. Your comfort and needs are important to us, and we are continuously working to improve our facilities.If you plan to visit again, please feel free to reach out ahead of time so we can ensure that your needs are met. We hope to have the opportunity to welcome you back soon!Best Regards,Management Team
by A verified traveler
Posted 30 Sep 2024
I had no problem checking in or during my stay. The only thing that I wasn't excited about was the fact I let them know I had woken up late and I was rushed by the housekeeper to leave.
Comment from Hotel Management
1 Oct 2024 by M, Hotel Management
Dear Hannah,Thank you for sharing your feedback. We’re glad to hear that you had a smooth check-in and overall positive stay with us. However, we sincerely apologize for the experience you had with feeling rushed by the housekeeping staff upon checkout. We understand how important it is to feel relaxed during your stay, and we will address this with our team to ensure better communication and flexibility in the future. We appreciate your understanding and look forward to welcoming you back for an even more comfortable experience next time.Best Regards,Management Team
by A verified traveler
Posted 27 Sep 2024
This place is falling apart!
Comment from Hotel Management
27 Sep 2024 by M, Hotel Management
Dear Yamaris,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 26 Sep 2024
The hallways smell like cigarette smoke mixed with Febreze to attempt to cover the smell. The carpet and walls in the halls need significant repairs.
In the room, two of three lamps did not work (reported to management at checkout). The AC was marginal and the bathroom was moldy and dated.
The breakfast offered had very few choices. The room itself had an unpleasant odor and the gravy (for biscuits and gravy) was watered down.
The front desk staff projected an attitude that the guests were just a bother and interruption of their TV-watching activities. No welcome was given, at checkout no one was at the front desk and when they were found, they simply took the keys without any comments.
Overall a terrible place to stay - do not recommend.
Comment from Hotel Management
27 Sep 2024 by M, Hotel Management
Dear Eric,We sincerely apologize for the multiple issues you encountered during your stay. From the unpleasant odors, malfunctioning lamps, and moldy bathroom to the limited breakfast offerings and indifferent service, your experience falls far short of the standards we aim to provide. We are addressing these matters with our maintenance, housekeeping, and front desk teams to ensure improvements are made promptly. We appreciate your feedback, and we deeply regret the inconvenience caused. Thank you for bringing these concerns to our attention.Sincerely,Management Team
by A verified traveler
Posted 22 Sep 2024
Great place
Comment from Hotel Management
27 Sep 2024 by M, Hotel Management
Dear Pat,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our team met your expectations. We hope to welcome you back in the future for another outstanding experience.Best Regards,Management Team
