Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The property was supposed to be near the university. It was not.
The clerk that checked us in was not rude but definitely not friendly.
The property was worn - not up to date.
by A verified traveler
Posted 14 Nov 2024
This was a fine hotel for the little amount of time we were there. It could use a little updating on the bathrooms but overall nice. Easy to get to from the interstate.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 11 Nov 2024
I spoke to staff about a pet friendly room. I reserved room right after speaking to staff. Halfway to the hotel the day of the reservation, speak to staff via phone and they say there's no pet room for us. Literally halfway there. Speak to front desk again and find out they never even checked the availability of a pet room when I called. Further, they simply responded they didn't have an idea what we should do with pet now. Completely unconcerned. Conversation ended with them leaving no answer for what to do. Found alternative accommodations at another hotel. AND then, the hotel refused to a refund because the time frame had expired. Absolutely terrible service. Refused to give contact information for management. Refused refund via Expedia. Called choice hotel customer service, they also refused to give management contact.
by A verified traveler
Posted 11 Nov 2024
AC was so noisy had to keep tv on. That made it hard to sleep. The waffles were good. Everything else was terrible
by A verified traveler
Posted 10 Nov 2024
I two charges pending ~the person at reception was on a personal phone call and swiped my card multiple times.
Breakfast was…awful.
Room was clean.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Loud people in the night but that is no fault of the owners. Was a pleasant stay and the room was clean
by A verified traveler
Posted 25 Oct 2024
Very convenient to eating and shopping. Also less than 10 minutes from ETSU where we were attending an event
