Ratings based on 69 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
Staff was great. I was disappointed with the size of the bath, looks much bigger on the pictures online. And the breakfast was not nice. The omelets was very oily and cold and the bacon was not crispy.
But other than that, it was a lovely stay!
Thank you
Comment from Hotel Management
9 Oct 2024 by Kayleigh , Hotel Management
Good day Ziska. Thank you for taking the time to review us. All your points are well noted and will be taken up with the relevant departments. We sincerely apologies for any negative experience you have had with us. Kind Regards Waterfalls Team
by A verified traveler
Highly recommended
Posted 11 Jun 2024 on HotelsPeaceful homely excellent
Comment from Hotel Management
6 Oct 2024 by Kayleigh , Hotel Management
Good day Nkateko. Thank you so much for this kind review. We hope to host you again soon. Kind regards - Waterfalls team
by A verified traveler
Posted 29 Oct 2023 on Hotels
by A verified traveler
1
Posted 22 Oct 2023 on HotelsThe room which we stayed in was dark and dingy and we had to use a flashlight in the evening because of insufficient lightening in the room. After complaining they offered another room without addressing the issue. The room has worn and the fittings were out of date. The only redeeming feature was the breakfast which was good.
by A verified traveler
Posted 21 Oct 2023 on Hotels
by A verified traveler
Posted 26 Jun 2023 on Hotels
by A verified traveler
Posted 29 May 2023
3 of us stayed for 2 weeks in a 2 bedroom apartment at Waterfalls. The staff are super friendly & provided much guidance. They have a large generator to overcome load shedding... Breakfasts are excellent!
Comment from Hotel Management
31 May 2023 by Shirlyn, Hotel Management
Thank you so much for this kind review!We enjoyed hosting your family and we are honored to be a part of your South African adventure.
by A verified traveler
Posted 29 May 2023
3 of us stayed for 2 weeks in a 2 bedroom apartment at Waterfalls. The staff are super friendly & provided much guidance. They have a large generator to overcome load shedding... Breakfasts are excellent!
by A verified traveler
Posted 12 Mar 2023 on Hotels
by A verified traveler
Posted 12 Nov 2022 on Hotels
